Shamaya Bradley
Tallahassee
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Center Supervisor
CSL Plasma
01.2024 - Current
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Continuously monitored industry trends to stay current on best practices related to center supervision.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
Quality Training Specialist
CSL Plasma
07.2023 - 12.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Group Lead Phlebotomist
CSL Plasma
08.2022 - 07.2023
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Promoted mission, vision, and values of organization and trained new staff in phlebotomy procedures.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Implemented best practices for specimen handling to minimize contamination risks.
- Organized daily work based on collection priority.
- Centrifuged blood samples as outlined in clinical protocols.
- Monitored patients for reactions and verified sample quality.
- Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
Donor Center Specialist
Biomat U S A
08.2021 - 11.2021
- Organized workshops for clients focused on topics relevant to their needs or interests such as career development or personal growth.
- Maintained confidentiality of patients' health and financial information according to HIPAA standards.
- Maintained thorough records of client interactions, enabling efficient communication with other staff members regarding client needs or concerns.
- Verified and updated existing patient and insurance information.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with clients.
Donor Center Technician
Biomat U S A
10.2019 - 07.2021
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Contributed to increased donation rates by effectively educating donors on the importance of regular donations.
- Supported center leadership by assisting with training new employees on proper procedures and protocols.
Lead Key Holder
Dollar General
03.2019 - 12.2019
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
Education
No Degree - Criminal Justice
Savannah State University
Savannah, GAHigh School Diploma -
Dougherty Comprehensive High School
Albany, GA05.2016
Skills
- Workplace Safety
- Team Management
- Recruitment and hiring
- Creative solutions
- Task Delegation
- Training and mentoring
- Staff Discipline
- Employee Motivation
- Operations Management
- Staff Management
- Processes and procedures
- Complex Problem-Solving
- Customer Service
- Team Leadership
- Multitasking and Organization
- Documentation and Recordkeeping
- Data Entry
- Staff Development and Training
- Quality Assurance
Timeline
Center Supervisor
CSL Plasma
01.2024 - Current
Quality Training Specialist
CSL Plasma
07.2023 - 12.2023
Group Lead Phlebotomist
CSL Plasma
08.2022 - 07.2023
Donor Center Specialist
Biomat U S A
08.2021 - 11.2021
Donor Center Technician
Biomat U S A
10.2019 - 07.2021
Lead Key Holder
Dollar General
03.2019 - 12.2019
No Degree - Criminal Justice
Savannah State University
High School Diploma -
Dougherty Comprehensive High School
Similar Profiles
ANTON MCDOWELLANTON MCDOWELL
Donor Floor Support Trainer, •Reception Tech, •Rika Services Technician, •Safety Inspector at CSL Plasma, Plasma ProcessingDonor Floor Support Trainer, •Reception Tech, •Rika Services Technician, •Safety Inspector at CSL Plasma, Plasma Processing
Danielle JeneyDanielle Jeney
Plasma Processing Technician at CSL PlasmaPlasma Processing Technician at CSL Plasma
Priscilla FloresPriscilla Flores
Center Supervisor at CSL PlasmaCenter Supervisor at CSL Plasma