Justin Shaffer
Lewes
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities, bringing strong work ethic and excellent organizational skills to any setting.
Overview
17
17
years of professional experience
Work History
Center Supervisor
Biolife Plasma Services
Camp Hill, PA
12.2008 - Current
- Lead compliance, ensuring quality and safety in plasma collection processes.
- Mentor and coach staff, enhancing team performance and meeting production goals.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center's success.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor a
Training Support Specialist; Launch Team
Biolife Plasma Services
State College, PA
06.2021 - 11.2022
- Traveled 90% to new centers, aligning training with center needs and goals.
- Collaborated with management to enhance training effectiveness and compliance.
- Mentored Training Supervisors, boosting skills and stepping in as needed.
- Assessed training needs to improve efficiency.
- Reviewed and updated materials, ensuring certification compliance.
Education
Phlebotomy Technician -
Contra Costa Medical Career College Online
12.2021
Associates in Specialized Business Degree - Business Management/Business Law
DuBois Business College
DuBois, PA06.2003
HS Diploma - Academics/Business
Brookville Area High School
Brookville, PA06.2000
Skills
- Workplace safety
- Team management
- Employee engagement
- Task delegation
- Customer service
- Training and mentoring
- Team building
- Safety protocols
- Coaching and mentoring
- Operations management
Certifications
- American Heart Association, CPR Certified, 05/01/23
- National Healthcare Association, Phlebotomy Certification, 01/01/22, 01/04/24
Timeline
Training Support Specialist; Launch Team
Biolife Plasma Services
06.2021 - 11.2022
Center Supervisor
Biolife Plasma Services
12.2008 - Current
Associates in Specialized Business Degree - Business Management/Business Law
DuBois Business College
HS Diploma - Academics/Business
Brookville Area High School
Phlebotomy Technician -
Contra Costa Medical Career College Online