Arlin Hernandez
Avondale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Cyracom International
02.2025 - Current
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record keeping with proactive attention to client information updates.
- Prioritized daily workload effectively, managing multiple projects concurrently while maintaining a strong commitment to deadlines and quality standards.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Mortgage Loan Originator
Rocket Mortgage LLC
Phoenix, AZ
10.2023 - 10.2024
- Consult with clients about current and future needs to help them achieve their financial goals
- Give every client the best client service in the industry
- Assist clients through the loan process from application to closing
- Mentor newer sales professionals and share experiences to influence training classes
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Operations Manager
Tennex Exchange LLC
Avondale, AZ
09.2021 - 05.2023
- Managed inventory, created purchase orders, managed wholesale accounts with distributors
- Also in charge of analyzing product history which includes sales volume, pricing fluctuations and market demand.
Interpreter
Cyracom International
12.2012 - 12.2020
- Interpreted in real time from English to Spanish and vice versa
- Took an average of 45 calls per day
- 911 dispatch calls, medical calls, insurance and financial calls were the most common.
Customer Service Representative
Fredericks of Hollywood
01.2011 - 11.2012
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record keeping with proactive attention to client information updates.
- Prioritized daily workload effectively, managing multiple projects concurrently while maintaining a strong commitment to deadlines and quality standards.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Education
Yuma High School
Yuma, AzN/a -
Estrella Mountain Community College
Avondale, AZSkills
- Client Relationship
- Quality Assurance and Control
- Inventory Control
- Task Prioritization
Timeline
Client Service Representative
Cyracom International
02.2025 - Current
Mortgage Loan Originator
Rocket Mortgage LLC
10.2023 - 10.2024
Operations Manager
Tennex Exchange LLC
09.2021 - 05.2023
Interpreter
Cyracom International
12.2012 - 12.2020
Customer Service Representative
Fredericks of Hollywood
01.2011 - 11.2012
Yuma High School
N/a -
Estrella Mountain Community College