Jianing (Justin) Wang
Bridgewater,NJ
Summary
Successful Client Service Representative with 6.5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Seeking a challenging position where I can leverage my expertise in Salesforce to provide exceptional client service and drive customer satisfaction.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Gain Capital Inc./ StoneX Group
03.2017 - Current
- Helped large volume of customers daily with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to advise on Forex.com's financial products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff in a variety of projects to resolve service problems and boost client satisfaction.
- US, EU, UK, AU-registered representative. Obtained promotion to Senior Specialist status by accumulating both wide knowledge base in understanding of the field and thorough familiarity of specific departmental operations and responsibilities. Ranked consistently high on productivity and QA scores. Currently playing pivotal role in training and advising of new employees.
Intern, Merchandiser
Hangzhou Alephan Export & Import Co. Ltd.
06.2016 - 03.2017
- Collaborated in business presentation to US entertainment & retail company IconStyle concerning feasibility and prospects of forming international joint venture.
- Participated in coordination of trade show at Canton Fair for apparels and related products.
General Manager
SHERRY International, Inc.
01.2010 - 06.2015
- Developed and implemented strategies to increase profitability and sales of electronic devices, plastic engineering materials, and machine parts to US, Canadian, and South Americans clients.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Assigned projects to 10+ manufacturers based on qualifications, specialties, & credibility.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
MBA - Marketing
Rutgers, The State University of New Jersey
Newark, NJ05.2016
Skills
- Extensive experience as a client service representative, managing client relationships and ensuring customer satisfaction
- Proficient in Salesforce CRM, with a deep understanding of its functionalities and capabilities for client relationship management
- Skilled in Salesforce administration, configuration, and customization to optimize client service processes
- Strong knowledge of Salesforce reporting and analytics to track client interactions and employee stats, and identify areas for improvement
- Excellent communication and interpersonal skills, enabling effective understanding relationship building with clients and colleagues
- Proven ability to troubleshoot and resolve client issues using Salesforce tools and resources
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Client Service Representative
Gain Capital Inc./ StoneX Group
03.2017 - Current
Intern, Merchandiser
Hangzhou Alephan Export & Import Co. Ltd.
06.2016 - 03.2017
General Manager
SHERRY International, Inc.
01.2010 - 06.2015
MBA - Marketing
Rutgers, The State University of New Jersey
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