Arlinda Mulika
Scarsdale,NY
Summary
Order management professional with extensive experience in coordinating and processing orders to ensure customer satisfaction. Known for reliability and ability to adapt to changing requirements, fostering collaborative team environment. Expertise in data entry, customer communication, and inventory management.
Overview
11
11
years of professional experience
Work History
Order Entry Coordinator
Ann Morris Lighting
2025.03 - Current
- Ensure precise order processing for seamless inventory management and customer satisfaction while using SAP.
- Improve order entry speed and accuracy, reducing errors and enhancing efficiency.
- Collaborate with sales and logistics to expedite fulfillment and boost cross-team cooperation.
Customer Service Coordinator
Sonneman A Way Of Light
2020.11 - 2025.03
- Managed large amounts of incoming calls from customers, vendors, electricians, designers and sales reps and ascertained their reason for calling
- Responded to customer questions via telephone or email in a timely manner
- Provided shipping support; tracked information, proof of delivery requests (UPS)
- Calculated, prepared, and issued bills, invoices, and accountstatements to improve AP/AR functions using Ava-Tax and SAP
- Worked with sales representatives, providing support to their sales efforts and manage day-to-day sales functions.
- Performed high volume data entry; order entry and quote processing
- Troubleshoot common product issues using SAP software
- Resolved product or service problems by clarifying the customer’s inquiry and/or request; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Provided appropriate solutions and alternatives within deadline andfollow up to ensured resolution
Purchasing Coordinator
NYC Alliance Group LLC
2015.08 - 2020.11
- Collaborate with the sales & executive team to ensure that all orders are timely and efficiently shipped
- Perform data entries and create purchase orders using two systems: BlueCherry and Yunfu
- Process proof of delivery requests and handle limited inventory management activities
- Ensure all orders are sent to China by the end of the day
- Make sure all e-commerce orders are sent out before 2 pm
- Check shipments to ensure the quality and quantity of purchased items
- Manage projects and serve as the primary liaison between the client and multiple internal groups to clarify goals and meet quality standards and deadlines
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper coding
- Calculate, prepare, and issue bills, invoices, and account statements to improve AP/AR functions
Supervisor & Key Holder
Papyrus
2014.09 - 2015.08
- Implemented the company’s policies and procedures regarding employee safety and loss prevention
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
- Cultivated the store brand and accomplished strategic business initiatives through close collaboration with the district manager
- Managed stock demands, employee shift schedules, opening & closing operations and adapted professionally to all unexpected changes
- Supervised teams of up to 7 employees and provided leadership and guidance to boost productivity, customer service levels, and sales success
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Completed administrative duties, including opening and closing reports and bank deposits each day to keep back-office functions current and accurate
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Organized and updated schedules to optimize coverage for expected customer demands
Education
Bachelor of Business Administration - Management, Minor: Entrepreneurship
Pace University – Lubin School of Business
New York, NY05.2013
Skills
- Microsoft Office
- Outlook
- Word
- Excel
- PowerPoint
- BlueCherry
- Yunfu
- SAP
- Customer Service
- Data Entry
- Order Processing
- Inventory Management
- Team Leadership
Languages
Albanian - Native
English - Native
Timeline
Order Entry Coordinator
Ann Morris Lighting
2025.03 - Current
Customer Service Coordinator
Sonneman A Way Of Light
2020.11 - 2025.03
Purchasing Coordinator
NYC Alliance Group LLC
2015.08 - 2020.11
Supervisor & Key Holder
Papyrus
2014.09 - 2015.08
Bachelor of Business Administration - Management, Minor: Entrepreneurship
Pace University – Lubin School of Business