ARLINE CABALLERO
BOSTON,MA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales and Service Representative
Jules Place Fine Art
2023.08 - Current
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Promptly responded to inquiries and requests from prospective customers.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Sales & Customer Service Representative
KAZA UNIQUE
2013.05 - 2023.08
- Developed and updated databases to handle customer data.
- Trained new personnel regarding company operations, policies and services.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience. And increasing our sales.
- Passionate about learning and committed to continual improvement.
Education
BBA -
UNIVA
MEXICO06.2008
Skills
- Bilingual
- Call Center Operations
- Multi-Line Phone Systems
- Recordkeeping strengths
- Translation and Interpretation Services
- Customer Relations
- Client Service
- Process Improvement
- Strategic sales knowledge
- Goal-Oriented
- Relationship Building
- Customer Needs Assessment
- Product and Service Sales
- Quality Control
- Stock management
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Representative
Jules Place Fine Art
2023.08 - Current
Sales & Customer Service Representative
KAZA UNIQUE
2013.05 - 2023.08
BBA -
UNIVA
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