Arline Martinez Lora
Orlando,USA
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills.
Overview
9
9
years of professional experience
Work History
Front Office Agent/Star Trainer
Orlando Resort
Orlando, FL
11.2023 - Current
- Greeted guests and provided information about resort amenities and services.
- Coordinated with housekeeping and maintenance to ensure guest satisfaction.
- Resolved guest complaints and concerns with empathy and professionalism.
- Utilized property management systems to update guest information accurately.
- Maintained cleanliness and organization of the front desk area consistently.
Barista
Universal Orlando Resorts
Orlando, FL
10.2021 - 11.2023
- Managed inventory levels, ensuring fresh supplies for peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to ensure smooth daily operations.
- Addressed and resolved customer concerns to maintain brand loyalty.
Server/Bartender
Olive Garden
Orlando, FL
11.2019 - 10.2021
- Delivered food and beverages promptly, maintaining high standards of presentation.
- Provided excellent customer service to ensure satisfaction.
- Took orders accurately and in a timely manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Food & Beverage Attendant
Fun Spot America
Orlando, FL
10.2017 - 11.2019
- Demonstrated proficient knowledge of menus, services and promotions to best assist costumers.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL, USA05.2019
Skills
- Team collaboration
- Inventory management
- Effective communication
- Strong work ethic
- Adaptation to feedback
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Agent/Star Trainer
Orlando Resort
11.2023 - Current
Barista
Universal Orlando Resorts
10.2021 - 11.2023
Server/Bartender
Olive Garden
11.2019 - 10.2021
Food & Beverage Attendant
Fun Spot America
10.2017 - 11.2019
High School Diploma -
Oak Ridge High School