Arline G Morantes
Miami,USA
Summary
Dental Assistant and Professional Secretary with over 3 years of experience managing daily administrative support tasks and operations in dental/medical industry. Developed skills in clinical dental environment, including patient care, dental procedures, and office management. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Dental Assistant/Secretary
Dental Clinic LLC
North Miami, FL
07.2024 - Current
- I’m a Dental Assistant and Administrative Secretary with strong experience in front office operations and clinical support. Skilled in patient coordination, insurance billing, and records management. I have a strong understanding of dental terminology and procedures, with the ability to provide excellent patient services.
- Answer and manage high-volume phone calls in a professional and friendly manner
- Coordinate and maintain patient schedules and appointments
- Receive, organize, and process faxes and emails
- Manage and update patient records, ensuring accuracy and confidentiality
- Handle dental insurance billing, verification, and claims processing
- Demonstrate strong knowledge of insurance policies and coverage
- Assist the dentist during procedures as needed
- Apply dental terminology knowledge to support clinical and administrative tasks
- Provide excellent customer service to patients before, during, and after visits
Manager Assistant
Mr Fresh Farmers Market
North Miami, FL
06.2022 - 06.2024
- Provided excellent customer service and assisted customers with inquiries and purchases
- Maintained store organization by ensuring products were placed in correct locations
- Identified and corrected misplaced merchandise
- Received and managed incoming phone calls
- Received merchandise and verified shipments upon arrival
- Managed and processed store orders, ensuring accurate tracking and organization
- Verified product pricing and updated prices in the system when necessary
- Assisted with administrative and operational tasks to support the Store Manager
- Translated conversations between the manager and suppliers/sellers as needed
Education
Associate's degree - Dental Assisting
Florida National University-Main Campus
Hialeah, FL01-2025
Associate's degree - Pre-Medical Science/Dentistry Pathway
Miami Dade College
Miami, FL05-2025
High school diploma - undefined
Alonzo And Tracy Mourning Senior High Biscayne Bay
North Miami, FL05-2023
Skills
- Administrative experience
- Dental and medical clinic experience
- Dental terminology
- Disinfection procedures
- Medical scheduling
- Document review (document control)
- Bilingual
- Customer communication
- Patient treatment planning
- Dental insurance
- Teamwork
- Customer Service
- Basic math
- Phone communication
- Microsoft Excel
- Preparing dental treatment areas
- Computer skills
- Medical terminology
- Maintaining patient confidentiality
- Dental assisting
- Organizational skills
- Data entry
- Front desk
- Handling patient inquiries
- Dental treatment planning
- POS
- Communication skills
- Autoclaving
- Customer service
- Verbal and written communication
- Office administration
- Appointment scheduling
Certification
- Registered Dental Assistant
- Certified Dental Assistant
- Driver's License
- AED Certification
- Dental License
- First Aid Certification
- CPR Certification
Languages
English
Spanish
Bilingual
Timeline
Dental Assistant/Secretary
Dental Clinic LLC
07.2024 - Current
Manager Assistant
Mr Fresh Farmers Market
06.2022 - 06.2024
High school diploma - undefined
Alonzo And Tracy Mourning Senior High Biscayne Bay
Associate's degree - Dental Assisting
Florida National University-Main Campus
Associate's degree - Pre-Medical Science/Dentistry Pathway
Miami Dade College