Arlisa Brown
Jamaica,USA
Summary
Efficient health care professional with over 20 years of experience in administrative support and customer service within hospital environments. Expertise includes managing admitting office operations, emergency room intake, and supervising clerical staff. Proven track record in processing payroll, facilitating meetings, and maintaining schedules. Skilled in accounts payable and preparing annual ACGME departmental reports.
Overview
38
38
years of professional experience
Work History
Patient Access Representative
Cohen’s Childrens Medical Center
08.2022 - Current
- Delivered exceptional customer service by actively listening and understanding patient needs.
- Promoted teamwork among colleagues, enhancing workplace relationships and sharing best practices.
- Improved patient experience through clear explanations of insurance coverage and benefits.
- Ensured organized patient records for efficient information retrieval across departments.
- Engaged in ongoing professional development to stay informed on best practices in patient access services.
- Maintained confidentiality and privacy in compliance with HIPAA regulations.
- Streamlined registration and intake processes, boosting overall patient satisfaction.
- Conducted insurance eligibility verification and accurately managed patient data entry.
Tax Preparer
Various Locations
01.1995 - Current
- Prepare personal and business tax returns
- RAL and electric filing
- Seasonal Jan-June
ACGME Coordinator
Mount Sinai Medical Center— Beth Israel
01.2020 - 06.2023
- Supported Office Manager with daily administrative tasks to enhance operational efficiency.
- Maintained resident schedules using New Innovations Residency Management System.
- Compiled ACGME program reports, including minutes and quarterly, semi-annual, and annual documentation.
- Served as backup Program Coordinator for all accredited program responsibilities.
Program Coordinator
Mount Sinai Medical Center — Beth Israel
02.2018 - 01.2020
- Completed/processed training verifications
- Managed the Recruitment/Onboarding for residents
- Maintained Resident evaluations via the New Innovation Residency Management System
- Updated resident electronic files and personnel office drive
- Managed all financial processes for the program
- Timekeeper for the Residents
- Processed moonlighting payments for residents
- Inventory management
- Coordinated, active member, and record keeper/taker on all End of Period Meetings
- Communications management
Assistant Program Coordinator
Mount Sinai Medical Center - Beth Israel
12.2006 - 02.2018
- Maintained calendar and appointments for Program Director and Associate Program Director
- Scheduled meetings and appointments with house staff, medical students and outside vendors
- Assisted in management of Medical Students, arranged rotations, housing, transportation, and sign out.
- Maintained house staff files and completed verifications
- Processed check requests and reimbursements to Accounts payable department
- Processed moonlighting payments for residents and fellows
- Communication management
- Backup timekeeper for Residents
Admitting Supervisor
Beth Israel Medical Center/Kings Highway Div.
08.2004 - 12.2006
- Supervised the daily functions of the Admitting Department/Emergency Room clerical staff
- Prepared a monthly shift schedule for the admitting staff.
- Timekeeper for Residents
Admitting Clerk
Beth Israel Medical Center/Singer Division
10.2001 - 08.2004
- Covered Admitting office including bed board, reception desk and emergency room.
- Registered ambulatory patients as well as same day admits
- Managed insurance co-payments
- Communication management
- Assisted patients and visitors with their special requests
Medical Secretary I
Beth Israel Medical Center/MMTP
08.1998 - 10.2001
- Performed clerical duties to include computer, typing, filing and data entry
- Processed new admissions and discharges
- Updated patient files
Temporary Assistant
Forum Temporary Services Inc.
01.1996 - 08.1998
- Data Entry
- Updating client files
Secretary IIA
NYC Housing Authority/Kingsborough Houses
04.1987 - 08.1996
- Performed clerical duties to include typing, filing, computer, answering telephone
- Processed uncollected accounts
- Timekeeper for staff
Education
University of Phoenix - Business Management
University of Phoenix
02.2008
College of New Rochelle, School of New Resources/DC37 Campus - Psychology
College of New Rochelle, School of New Resources/DC37 Campus
06.1998
Borough of Manhattan Community College - Nursing
Borough of Manhattan Community College
06.1992
Lehman College - Nursing
Lehman College
06.1985
Skills
- Effective communication skills
- Detail-oriented and goal-driven
- Innovative thinking
- Advanced computer proficiency
- Microsoft Office applications
- Web and intranet expertise
- Data entry and management
- Residency management platforms
- Oracle systems knowledge
- Epic electronic health records
- Kronos workforce management
- AMION appointment scheduling
- Drake accounting software
- Intermingle and collaborate with diverse cultures
Timeline
Patient Access Representative
Cohen’s Childrens Medical Center
08.2022 - Current
ACGME Coordinator
Mount Sinai Medical Center— Beth Israel
01.2020 - 06.2023
Program Coordinator
Mount Sinai Medical Center — Beth Israel
02.2018 - 01.2020
Assistant Program Coordinator
Mount Sinai Medical Center - Beth Israel
12.2006 - 02.2018
Admitting Supervisor
Beth Israel Medical Center/Kings Highway Div.
08.2004 - 12.2006
Admitting Clerk
Beth Israel Medical Center/Singer Division
10.2001 - 08.2004
Medical Secretary I
Beth Israel Medical Center/MMTP
08.1998 - 10.2001
Temporary Assistant
Forum Temporary Services Inc.
01.1996 - 08.1998
Tax Preparer
Various Locations
01.1995 - Current
Secretary IIA
NYC Housing Authority/Kingsborough Houses
04.1987 - 08.1996
University of Phoenix - Business Management
University of Phoenix
College of New Rochelle, School of New Resources/DC37 Campus - Psychology
College of New Rochelle, School of New Resources/DC37 Campus
Borough of Manhattan Community College - Nursing
Borough of Manhattan Community College
Lehman College - Nursing
Lehman College