Arlisha Guill
Laplace,LA
Summary
Dynamic Service Manager with a proven track record at Bayou Chrysler Dodge Jeep Ram, enhancing customer satisfaction through effective team leadership and process improvements. Skilled in warranty claim processing and inventory management, I excel in fostering communication and resolving issues, ensuring efficient operations and a positive service experience.
Overview
20
20
years of professional experience
Work History
Service Manager
Bayou Chrysler Dodge Jeep Ram
Laplace, LA
04.2015 - 12.2025
- Managed service department operations, ensuring optimal workflow and customer satisfaction.
- Trained and developed service team, enhancing technical skills and product knowledge.
- Implemented process improvements, reducing service turnaround times and increasing efficiency.
- Oversaw inventory management, coordinating parts ordering to meet service demands.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
Warranty Administrator
Bayou Chrysler Dodge Jeep Ram
Laplace, LA
11.2005 - 12.2025
- Process warranty claims and ensure compliance with company policies.
- Assist customers with inquiries related to warranty coverage and procedures.
- Maintain organized records of warranty transactions for future reference.
- Coordinate communication between customers and service departments effectively.
Service Advisor
Bayou Chrysler Dodge Jeep Ram
Laplace, LA
03.2008 - 04.2015
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient scheduling and timely follow-up with clients.
- Assisted technicians in diagnosing vehicle problems, enhancing communication between customers and service departments.
- Maintained accurate records of services performed, contributing to improved inventory management and client satisfaction.
Education
High School Diploma - Mathematics
East St. John High
Reserve, LA05.1999
Skills
- Service department management
- Customer satisfaction enhancement
- Technical training and development
- Process improvement implementation
- Warranty claim processing
- Inventory management
- Communication coordination
- Service appointment scheduling
- Issue resolution strategies
- Record maintenance systems
- Client follow-up processes
- Diagnostic support for technicians
- Compliance with company policies
- Efficiency increase strategies
- Team leadership development
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Time management
- Trustworthy and honest
- Workplace safety
- Outgoing and energetic
Timeline
Service Manager
Bayou Chrysler Dodge Jeep Ram
04.2015 - 12.2025
Service Advisor
Bayou Chrysler Dodge Jeep Ram
03.2008 - 04.2015
Warranty Administrator
Bayou Chrysler Dodge Jeep Ram
11.2005 - 12.2025
High School Diploma - Mathematics
East St. John High