James Slaydon
Victoria,TX
Summary
Dedicated Service Manager with a proven track record in enhancing client satisfaction and retention. Skilled in problem-solving, communication, and team collaboration to drive service department success.
Overview
19
19
years of professional experience
Work History
Service Manager
Cuero Dodge
Cuero, Texas
09.2021 - Current
- Managed customer service operations, enhancing client satisfaction and retention rates.
- Oversaw service department staff to ensure efficient workflow and teamwork.
- Trained new technicians on service protocols and customer interaction techniques to improve service quality.
- Coordinated vehicle repairs and maintenance scheduling with service technicians.
- Implemented safety standards and procedures to maintain a safe work environment.
- Resolved customer complaints promptly, reinforcing relationships and building trust with clients.
- Monitored inventory levels of parts and supplies for timely replenishment.
- Collaborated with sales team to align service offerings with customer needs.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Technician
A-1 Used Cars
Victoria, TX
08.2019 - 09.2021
- Inspected vehicles for mechanical issues and safety compliance.
- Conducted routine maintenance and repairs on various car models.
- Diagnosed engine problems using diagnostic tools and equipment.
- Collaborated with team to streamline repair workflows, enhancing efficiency and reducing downtime.
- Ensured cleanliness and organization of the workshop environment.
- Replaced defective components or parts.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control processes, ensuring high customer satisfaction and prompt resolution of issues.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Executed preventive maintenance procedures on schedule, minimizing the risk of equipment failure.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Greased mechanical parts to ensure smooth operation of equipment.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Sales Consultant
Dales Fun Center
Victoria, TX
02.2015 - 07.2019
- Assisted customers in selecting recreational vehicles and accessories.
- Provided detailed product knowledge to enhance customer satisfaction.
- Conducted product demonstrations to showcase features and benefits.
- Cultivated strong customer relationships that led to repeat business.
- Resolved customer inquiries and concerns promptly and professionally.
- Trained new staff on sales processes and customer engagement techniques.
- Assessed customer needs and identified solutions.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Boosted revenue by effectively upselling and closing sales by aligning product benefits with client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Drove sales through all stages of the sales cycle, from prospecting to contract negotiations and closings.
- Handled credit and debit card payment processing to complete purchasing experience.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Developed tailored presentations for prospective clients to address their needs.
- Addressed customer questions and concerns regarding products and services.
- Developed key customer relationships to increase sales.
Service Writer
Partners Chevrolet
Cuero, Texas
01.2014 - 01.2015
- Assisted customers with service inquiries and vehicle maintenance needs.
- Prepared detailed service orders and accurately documented customer requests.
- Coordinated with technicians to ensure service work completed on schedule.
- Communicated service recommendations and pricing to customers effectively.
- Maintained organized records of customer interactions and service history.
- Provided exceptional customer support to enhance overall satisfaction levels.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Conferred with customers to understand service needs and write up accurate orders.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians to confirm accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
- Presented detailed estimates to clarify service charges and set customer expectations.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
Pest Control Technician
The Bug Man Company
Victoria, TX
09.2007 - 01.2014
- Inspected properties for pest infestations and identified treatment options.
- Applied pesticides and other treatments using safe and effective methods.
- Educated clients on effective pest prevention and maintenance strategies to enhance home safety and comfort.
- Maintained accurate service records and documented treatment details to ensure compliance and facilitate informed follow-up.
- Operated specialized equipment for pest control applications and monitoring systems.
- Responded promptly to client inquiries regarding pest-related concerns or emergencies.
- Trained new technicians on safety protocols, treatment techniques, and service standards.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Completed detailed job reports outlining work performed and tailored recommendations to improve client satisfaction.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Set mechanical traps, baits, and glue boards to remove pests from interior areas.
- Maintained knowledge and adhered to state rules and regulations.
Skills
- Service department management
- Vehicle maintenance scheduling
- Project management
- Service scheduling
- Customer relationship management
- Quality assurance
- Complaint resolution
- Safety compliance
- Workplace safety
- Training and development
- New employee hiring
- Workflow management
- Team leadership
- Crew leadership
- Team collaboration
- Communication skills
- Problem solving
- Critical thinking
- Attention to detail
- Time management
- Customer service
Timeline
Service Manager
Cuero Dodge
09.2021 - Current
Technician
A-1 Used Cars
08.2019 - 09.2021
Sales Consultant
Dales Fun Center
02.2015 - 07.2019
Service Writer
Partners Chevrolet
01.2014 - 01.2015
Pest Control Technician
The Bug Man Company
09.2007 - 01.2014