Arliss White
Lee's Summit,MO
Summary
Experienced and compassionate individual dedicated to delivering excellent patient care experience. Always striving to provide the highest quality of professional care in patient communication and support.
Overview
4
4
years of professional experience
Work History
Patient Support Specialist/Call Center Coordinator
Ascentist Healthcare
Leawood, KS
10.2021 - Current
- Scheduling for high volume multi-specialty providers and locations.
- Answer multi-line phone system, route calls with accuracy and efficiency.
- Obtain and input patient demographic and insurance information for patients.
- Ability to work independently or in a team environment
- Multi-tasking between answering calls/scheduling and coordinator responsibilities.
- Trained to schedule in 8+ queues, 20+ specialties, across 25+ providers in KS &MO.
- Handle calls with excellent etiquette, communication and professionalism.
- Always maintaining a positive attitude when communicating with patients and staff.
- Working in a fast- paced work environment.
- Always respecting patient confidentiality and HIPAA regulations in all communications.
- Focusing on accuracy, attention to detail, in a fast growing/changing work environment.
- Developing positive relationships across all departments within the Ascentist Healthcare organization.
- Independently completing assigned tasks/projects.
- Provide problem solving solutions to patients in various areas daily.
- Participate in department meetings, events and educational workshops.
- Document with detailed accuracy.
- Continue to educate myself in medical terminology.
- Developed all training materials for new call center employees and outsourcing agencies.
- Provide training to all new patient support specialists/outsource agencies.
- Coordinate scheduling protocols with referrals department.
- Trained in scheduling military ordered physical exams for new recruits.
- Provide all updated scheduling/clinic changes with providers, insurance and clinic cancellations.
- Assist Ascentist Healthcare employees in scheduling personal and employee well-check visits while following privacy protocols.
- Assist clinic staff with Q&A with schedulers and outsource agencies.
- Address scheduling errors between clinic and schedulers.
- Daily updates to training materials.
- Monitor XIMA recordings for patient/clinic complaints.
- Experience with Athena, Phreesia and OhMD secure texting platform.
Timeline
Patient Support Specialist/Call Center Coordinator
Ascentist Healthcare
10.2021 - Current