Lisa Keeley
Brown Deer,WI
Summary
Dynamic leader with a proven track record at Exact Sciences Corp, enhancing team productivity and customer satisfaction through effective staff management and process improvement. Skilled in complex problem-solving and employee motivation, I foster a culture of excellence and collaboration. Achieved significant operational efficiencies, leveraging both hard and soft skills to drive organizational success. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
15
15
years of professional experience
Work History
Supervisor Patient Support Call Center
Exact Sciences Corp
03.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and effectiveness
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Provider Liasion
Johnson Health Tech Co
09.2009 - 03.2015
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Education
General
Oak Creek Sr High
Oak Creek, WI01.1982
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Processes and procedures
- Process Improvement
Timeline
Supervisor Patient Support Call Center
Exact Sciences Corp
03.2015 - Current
Provider Liasion
Johnson Health Tech Co
09.2009 - 03.2015
General
Oak Creek Sr High
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