Arlyn Aguilera
San Antonio,TX
Summary
Experienced professional in customer service with a focus on fitting eyeglasses and contact lenses. Proficient in troubleshooting vision issues, performing repairs, and educating patients on vision care. Demonstrated ability to establish strong customer relationships and deliver timely solutions. Committed to enhancing business performance through effective teamwork and adaptability.
Overview
12
12
years of professional experience
Work History
Optician
Walmart
06.2023 - Current
- Verified insurance by contacting insurance companies for authorizations and co-pay information.
- Prepared invoices for insurance companies detailing the cost of services rendered.
- Performed administrative duties, such as tracking inventory and sales, submitting patient insurance information and performing simple bookkeeping.
Optician
Walmart
08.2017 - 07.2018
- Prepared invoices for insurance companies detailing the cost of services rendered.
- Performed administrative duties, such as tracking inventory and sales, submitting patient insurance information and performing simple bookkeeping.
- Sold goods such as contact lenses, spectacles, sunglasses, and goods related to eyes, in general.
- Resolved customer complaints in a professional manner while demonstrating empathy.
Cashier
Bill Miller BBQ
07.2014 - 06.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained organized cash register area, ensuring compliance with company standards.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Education
Associate of Science - Information Technology
Purdue University
West Lafayette, IN10.2025
Skills
- Structural evaluation methods
- Content comprehension
- Clinical assessment methods
- Customer inquiry handling
- Non-powered equipment
- Transaction handling
- Cleaning methods
- Keen understanding
- Optimizing patient flow
- Tech-savvy
- Spanish fluency
- Effective communication
- Management skills
LANGUAGES
Spanish
Fluent
Timeline
Optician
Walmart
06.2023 - Current
Optician
Walmart
08.2017 - 07.2018
Cashier
Bill Miller BBQ
07.2014 - 06.2016
Associate of Science - Information Technology
Purdue University