Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Projects
Timeline
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Armaani Gonzalez

Tempe,AZ

Summary

As an aspiring IT Professional with a U.S. military background, I offer a unique blend of discipline, tech skills, and customer focus. My academic and project work in Computer Science at ASU also positions me well for any team's innovative products and technology.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Microsoft Xbox/Windows Technician

Microsoft, Education At Work
10.2022 - 03.2023

• Focused on providing personalized, predictive, and proactive support to Xbox/Windows customers across all gaming endpoints while maintaining a 4.5/5 customer service satisfaction rating.
• Delivered gamers and Windows users lasting software solutions through empathy and customer obsession by telecommunication or with hands-on Windows troubleshooting.

Tech U Apprentice

Amazon Web Services, Amazon Tech U
01.2022 - 05.2022


  • Participated in virtual instructor-led training and subject knowledge assessments with unstructured build time
  • Developed knowledge, skills, and abilities for cloud career roles by strengthening knowledge in key technological capabilities such as Databases, Python Programming, IT and Cloud Fundamentals, Linux, and Security foundational concepts for AWS infrastructure and services
  • Earned CompTIA Linux+ and AWS Cloud Practitioner certifications.

Crew Chief/Aircraft Technician

United States Air Force Luke Air Force Base
01.2016 - 01.2022
  • Evaluated 2.8K work order and resolved 1.6K discrepancies while serving as the Data Integrity Team monitor
  • Trained personnel on flight operations inspections, boosting team’s 5-Level capabilities by 15%
  • Prevented in-flight system failures and averted mission delays through timely system repairs
  • Earned a 100% rate on Quality Verification Inspections, contributing to the section’s 95% rating

Education

Bachelor of Science - Computer Science

Arizona State University
Tempe, AZ
05.2025

Associate’s - Economics

Estrella Mountain Community College
Avondale, AZ
05.2022

Skills

  • Languages: Python, C/C, Java, Scheme, SQL, JavaScript
  • Core Competencies: Data Analysis, Troubleshooting and Diagnosis, Quality Assurance, Logistics Information Systems, Records Management

Certification

  • AWS Cloud Practitioner, Amazon - May 2022
  • CompTIA Linux + - May 2022

Personal Projects

Calorie Tracker Application | C++, OpenGL, Git
Github link: https://t.ly/NGBqF | YouTube Demo Link: https://youtu.be/yIycqwbkhOA
• Designed and implemented an interactive GUI using OpenGL for a Calorie Tracker application, allowing users to log and visualize their meal calorie data over time.
• Uses given caloric intake data to facilitate a real-time data analysis in order to provide actionable insights for users to monitor and adjust their dietary habits.
• This program also efficiently manages user login credentials for data security and user privacy.


Attack on Titan Data Analysis | Python, API, HTTP Requests, JSON, Git
Github link: https://tinyurl.com/49bwah58 | YouTube Demo link: https://youtu.be/MTUgKBNDmpA
• The purpose of this project is to gain insights into the show's popularity, characters, and storyline.
• The data used in the project is obtained from the AniList API, which provides information about different shows.
• This project covers data-analysis, web-scraping, JSON, Requests, and API to pull and format various data points.

Timeline

Microsoft Xbox/Windows Technician

Microsoft, Education At Work
10.2022 - 03.2023

Tech U Apprentice

Amazon Web Services, Amazon Tech U
01.2022 - 05.2022

Crew Chief/Aircraft Technician

United States Air Force Luke Air Force Base
01.2016 - 01.2022

Bachelor of Science - Computer Science

Arizona State University

Associate’s - Economics

Estrella Mountain Community College

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Armaani Gonzalez