ARMAHN HUDSON
Memphis,TN
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Service Assurance Agent
Federal Express
Memphis, TN
05.2022 - Current
- Analyzed FLC training reports for the entire 90HOO organization, creating and correcting the training spreadsheets. Highlighting training that was due in the future or past due creating rules and restrictions for training and staffing reports
- Conducted meetings and pre-work for the Swing shift group, which consisted of establishing methods to complete procedures within our operation, team rotations and assignments, and creating an effective sign off and assignment sheet the the team and aircraft handoff using excel
- Trained and assisted the development of Team ninety-nine team leaders and equipment operators, using trams, flight folders, weigh slips, ULD closeout slips, how to offload and onload freight, even during transload events.
- Assigned GSEA training to members of team ninety-nine, creating training agreements, outlook scheduling and even a team spreadsheet of the entire teams training needs and status from ramp basic to a fully qualified equipment operator.
- Worked closely with ramp safety, addressing their needs for Hi-Viz safety and personal protective equipment, cones, and lights for multiple areas, as well as providing clarity on the rules and procedures for the entire ramp and other safety concerns. Using knowledge of ramp safety rules led to the participation in multiple safety blitz and the opportunity to correct various unsafe acts as a coaching moment or, to administer a safety citation.
Team Leader/ Deice
FedEx Express
Memphis, TN
05.2022 - Current
- Led team thirty-three, in the offload and onload of aircrafts within multiple parameters which includes, block times, block to stage times, the parameters to have an offload completed based upon the compartment,including onload parameters departure times, when freight should be in the gate, and when a flight have to be completely loaded within auto verify.
- Coached on the Trams System to build offloads of every aircraft in the most effective and time efficient way, with the locations of domestic,international, and all other inputs in mind along with staffing.
- Coached team members throughout their struggles to understand the operation which included learning the inputs, understanding block to stage times, pulling up to loaders, properly mating loaders depending on the aircraft,performing proper pre-trips of aircrafts and compartments, proper asset pre-trips, performing proper ULD checks, understanding what sort times are and how they affect us and what impact we make on them.
- Led swing shift team ninety-nine in refining the swing shift operation, creating, and implementing a team method of procedures for, offloads, transloads of trucks and aircraft, along with truck and aircraft outbounds and the loading the hot spares we received.
Equipment Operator/ Deice
FedEx Express
Memphis, TN
05.2022 - Current
- Gained further knowledge of the ramp learning where other inputs and staging areas were located examples include, SS-22, IB, IH, and the RKN lot
- Trained to load and offload the 767,777, Airbus, MD11 aircraft, and trained as a Load Captain
- Trained to perform the proper pretrip of every aircraft compartment identifying broken or missing locks and the proper outlets to communicate damages to any aircraft, and the proper methods of contacts during an emergency
- Trained to Deice aircraft in severe winter weather events which include 757,767,777,747, Airbus and MD11
Store manager
Champs Sport
Memphis, TN
- Led interviews of various candidates for leaderships roles to collaborate with me, which include Assistant manager, Team leaders, Key holders, and sales associates
- Communicated shipment drop off times with my leadership teams and methods to organize shipments and merchandise
- Created the schedules based upon availability for the entire work group of twenty plus associates
- Lead store audits ever quarter that consisted of verifying the count of all merchandise
- Conducted training on customer refunds, exchanges, and tactics for assisting and unruly irate customer
- Trained my team to engage with customers creating tactics to help create opportunities for further conversation with customers and the relationship to create recommendations for customers as well as using prior experience to help coach and develop newer team members.
Sales Associate
Champs Sport
Memphis, TN
08.2020 - 05.2022
- Scanned in shipment, created displays, and made recommendations to customers as well as using prior experience to help coach newer team members.
Process Assistant/Shift Lead
Amazon
Memphis, TN
11.2020 - 05.2022
- Trained my team members to perform their daily tasks and meet production goals which included employee evaluations coaching and occasionally integrated employee cross training
- Created coaching audits using them as an opportunity to further train and develop each teach member.
NDT Assistant/Quality Inspector
Mistras Group
Memphis, TN
01.2019 - 05.2021
- Trained to perform a series of test as follows, gathering Dimensions Visual Testing Penetrant Testing Ultrasonic Testing X-Ray Testing & PMI
Assistant Manager
Journeys Kids
Memphis, TN
08.2018 - 01.2020
- A leader to my team members in positions of training and customer satisfaction (an extension of company standards); pushed to exceed company goals & standards
- Trained my team members to attack the sales floor, how to greet and build a relationship with customers, along with teaching them to up sale and persuade customers emotions to build trust and a stronger relationship with the customers
- Audited and ran payroll from the entire staff
- Conducted interviews the interviews of candidates.
Material Handler
FedEx Express
Memphis, TN
- Trained to drive cargo tug and received additional GSE training on the 757 aircraft
- Picked up the dangerous goods ULD’s for SAV, ROA, and CID, along with the heavy weight freight
- Trained on the 757 aircraft I would participate in the self-load of our SAV flight
- Introduced to offloading and loading both narrow body and wide body aircraft, as well as gaining further knowledge of the ramp which includes, aircraft gates and inputs
- Trained to perform the proper pre-trip of am aircraft and introduced to completing flight folders, post, secondary and territory inspections and reading the trams tablet.
Handler
FedEx Express
Memphis, TN
11.2017 - 12.2020
- Scanned in freight into the proper ULD’s on SAV, ROA, and CID flights assisting where freight became backed up or the flow of freight became heavy, T-Stacking freight withing each ULD
- Opened, Closed, and weighed ULD’s for each flight, Providing the weigh slips to the launching Ramp Agent
- Learned to push off freight for each market often moving up and down the belt assisting where the flow of freight was heaviest, along with assisting with the emptying of non-conveyable baggage carts.
Education
Mathematic & Applied Sciences, AAS -
Southwest Tennessee Community College
Skills
- Safety Compliance
- Critical Thinking
- Team Communication
- Decision-Making
- Attention to Detail
- Adaptable and Flexible
- Team Training
- Quality Control
- Dependable and Punctual
Timeline
Service Assurance Agent
Federal Express
05.2022 - Current
Team Leader/ Deice
FedEx Express
05.2022 - Current
Equipment Operator/ Deice
FedEx Express
05.2022 - Current
Process Assistant/Shift Lead
Amazon
11.2020 - 05.2022
Sales Associate
Champs Sport
08.2020 - 05.2022
NDT Assistant/Quality Inspector
Mistras Group
01.2019 - 05.2021
Assistant Manager
Journeys Kids
08.2018 - 01.2020
Handler
FedEx Express
11.2017 - 12.2020
Store manager
Champs Sport
Material Handler
FedEx Express
Mathematic & Applied Sciences, AAS -
Southwest Tennessee Community College