Arman Bagramyan
Burbank,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
WinSupply Los Angeles
06.2024 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Costumer Service Representative
RGS Plumbing Inc
02.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Burbank High School
05.2023
Skills
- Data Collection
- Report Generation
- Data Entry
- Complaint Resolution
- Appointment Scheduling
- Call Management
Contact
Burbank, CA 91501
Skills
- Customer Relations
- Microsoft Excel
Education
Burbank, CA
Timeline
Customer Service Associate
WinSupply Los Angeles
06.2024 - 11.2024
Costumer Service Representative
RGS Plumbing Inc
02.2022 - 09.2023
High School Diploma -
Burbank High School
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