Kaitlin Hemperley
Winnfield,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
Winnfield, US
04.2023 - 06.2024
- Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
- Resolved customer complaints or directed them to management for resolution.
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
- Stocked shelves with merchandise according to company guidelines while maintaining neatness and cleanliness standards.
Branch Manger
Harbor Loans
Clinton, MS
02.2022 - 08.2022
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Performed collection calls to customers and negotiated payment arrangements for past due accounts.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Input data into loan origination system accurately and timely.
- Processed garnishment orders and other legal documents in a timely manner.
Customer Service Representative
Harbor Loans of Clinton
Clinton, US
06.2021 - 02.2022
- Performed opening and closing duties such as counting money in the register drawer and preparing deposit slips for the bank.
- Greeted customers and answered any questions they had.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with inquiries regarding their payment status or account balances.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
- Input data into loan origination system accurately and timely.
- Verified customer payment information and processed transactions accurately.
- Conducted outbound collection calls to gather payment on open balances.
Medical Assistant/scribe
DR. TIMMY PHAM, DPM
Houston, US
01.2016 - 02.2018
- Company Overview: Various clinics around Houston, TX
- Personal assistant to the physician, performing documentation in the EHR
- Obtained complete patient histories, vital signs, height and weight measurements
- Obtained prior authorizations for patients
- Maintained a safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Various clinics around Houston, TX
Education
Some college - EKG monitor tech
Lone Star College System
Kingwood, TX04.2017
HIGH SCHOOL DIPLOMA -
DEER CREEK SCHOOL
05.2007
Skills
- Appointment Scheduling
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Information Security
- HIPAA Compliance
- Payment Collection
Certification
- Louisiana Life,Accident and Health or Sickness Insurance License - License # 1148522 NPN 20037807
References
References available upon request.
Timeline
Customer Service Associate
Walmart
04.2023 - 06.2024
Branch Manger
Harbor Loans
02.2022 - 08.2022
Customer Service Representative
Harbor Loans of Clinton
06.2021 - 02.2022
Medical Assistant/scribe
DR. TIMMY PHAM, DPM
01.2016 - 02.2018
Some college - EKG monitor tech
Lone Star College System
HIGH SCHOOL DIPLOMA -
DEER CREEK SCHOOL
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