Summary
Overview
Work History
Education
Skills
Certifications and Coaching/Playing Experience
Languages
Timeline

Armand Alija

Summary

Dynamic Project Manager with expertise in strategic planning, cross-functional team leadership, and project lifecycle management. Proven track record of leveraging data-driven insights to drive efficiency, improve performance, and enhance customer experience. Strong foundation in content management and operations within the healthcare and sports sectors. Dedicated professional with a passion for sports, particularly soccer, known for consistently delivering high-impact results in fast-paced, goal-oriented environments.

Overview

4
4
years of professional experience

Work History

Planning and Operations Specialist

CareOregon
03.2024 - Current
  • Drive strategic operations within the CX department, managing project milestones and resource allocation to align with CareOregon's mission.
  • Spearhead the creation and maintenance of dashboards in Smartsheet to enhance visibility, improve team coordination, and support data-informed decision-making.
  • Act as a liaison across departments, strengthening collaboration and ensuring alignment on key objectives and initiatives.

Digital Content Specialist (Contract)

Nike
09.2023 - 03.2024
  • Developed and executed digital content strategies across Nike's brand platforms, ensuring high-quality, engaging content aligned with brand standards and target audiences.
  • Collaborated with cross-functional teams, including marketing, design, and analytics, to drive successful digital campaigns that enhanced brand engagement and audience reach.
  • Analyzed content performance metrics and provided actionable insights, optimizing future content strategies to align with KPIs.

Project Manager

Oregon Community Health Workers Association (ORCHWA)
03.2023 - 09.2023
  • Implemented a team performance tracking system to elevate accountability and improve operational efficiency.
  • Conducted project analysis and presented insights to executive leadership, leading to more strategic decision-making.
  • Developed budget tracking systems, identifying cost-saving opportunities and enhancing resource utilization.

Project Manager

NAVEX Global
04.2022 - 11.2022
  • Resolved project-related conflicts and managed client relationships to ensure timely, high-quality project delivery.
  • Collaborated with product teams to maintain agile project timelines, successfully launching product improvements.
  • Introduced change management processes, ensuring seamless stakeholder communication throughout project phases.

Inside Channel Manager

Milestone Systems
11.2021 - 04.2022
  • Negotiated contracts and established pricing strategies, maximizing profitability while fostering customer loyalty.
  • Maintained product knowledge and developed targeted marketing campaigns, increasing customer engagement.

Sales Project Coordinator

Horace Mann Insurance
01.2021 - 11.2021
  • Developed tracking systems for project progress reporting, ensuring accurate project status insights for stakeholders.
  • Implemented project lifecycle management processes to standardize project requirements and documentation.

ETL (Manager)- Service and Engagement

Target
05.2020 - 01.2021
  • Developed training materials for customer service team members, resulting in improved customer service delivery.
  • Trained and supervised a team of customer service representatives to ensure quality service delivery.
  • Increased NPS (Net Promoter Score) from 50 to a 75 average.
  • Supported recruiting initiatives for future ETL's and handpicked as one of 3 within the district to be a campus recruiter.

Education

Bachelor of Arts - Social Sciences

Portland State University, Portland, OR
06-2020

Associate of Arts - Business Administration And Management

Portland Community College, Portland, OR
06-2018

High School Diploma -

Lake Oswego High School, Lake Oswego
06-2016

Skills

  • Project Management Tools: Smartsheet, Trello, Mondaycom, Salesforce, Airtable
  • Data Visualization: Tableau, Canva
  • Microsoft Applications: Word, Excel, PowerPoint, OneNote
  • Resource Planning and Scheduling
  • Planning and coordination
  • Experience in leadership
  • Improvement plan knowledge
  • Process Documentation
  • Program Evaluation
  • Content management expertise
  • Operational Efficiency
  • Process Planning

Certifications and Coaching/Playing Experience

  • Professional Certifications


Google Project Management Certificate


  • Coaching Career: USSF D Licensed Soccer Coach


Lake Oswego High School- Varsity Assistant and JV Head Coach (Girls), 2024-2025

Portland City United Soccer Club – Competitive Youth Coach (Boys U-16 and Girls U-14), 2021-2024 

Oregon Surf – Competitive Youth Coach (Boys U-16), 2018-2021 

Lake Oswego High School – JV and JV2 Head Coach (Boys), 2016-2018


  • Playing Career:


ASV Herzogenaurach (Herzogenaurach, Germany)

Chivas USA (MLS) Academy (Southern California)

Lake Oswego High School Varsity (Lake Oswego, Oregon)

Portland State University (Portland, Oregon)

Languages

Albanian
Native or Bilingual
German
Native or Bilingual
English
Native or Bilingual

Timeline

Planning and Operations Specialist - CareOregon
03.2024 - Current
Digital Content Specialist (Contract) - Nike
09.2023 - 03.2024
Project Manager - Oregon Community Health Workers Association (ORCHWA)
03.2023 - 09.2023
Project Manager - NAVEX Global
04.2022 - 11.2022
Inside Channel Manager - Milestone Systems
11.2021 - 04.2022
Sales Project Coordinator - Horace Mann Insurance
01.2021 - 11.2021
ETL (Manager)- Service and Engagement - Target
05.2020 - 01.2021
Portland State University - Bachelor of Arts, Social Sciences
Portland Community College - Associate of Arts, Business Administration And Management
Lake Oswego High School - High School Diploma,

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Armand Alija