Armand Peigne
Escalation Specialist
Goodyear,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Security Analyst
Amazon
11.2024 - Current
- Developed customized scripts/tools for automating routine security tasks, and improving efficiency
- Assisted in the development of disaster recovery plans, ensuring business continuity in case of a cyber-attack or system failure
- Performed regular audits of user access privileges, ensuring compliance with least privilege principles across all systems
- Developed and implemented effective security controls, policies, and procedures to mitigate identified risks
- Led incident response efforts, investigating and resolving security incidents in a timely manner
- Performed regular monitoring of network traffic and system logs to detect any unauthorized activities or breaches
- Collaborated with IT teams to develop comprehensive cybersecurity strategies, reducing risks from external attacks.
- Assisted in the successful completion of security audits, resulting in a boost of client trust and confidence.
Physical Therapist Technician
Sovereign Healthcare Group
09.2024 - 10.2024
- Assisted physical therapists in providing patient care and treatment, ensuring a smooth workflow
- Prepared treatment areas for patients by setting up equipment and ensuring cleanliness and organization
- Managed patient scheduling and appointment reminders to ensure timely delivery of services
- Implemented therapeutic exercises under the guidance of physical therapists to aid in patient recovery
- Administered modalities such as heat, cold, ultrasound, electrical stimulation, and traction as directed by physical therapists
- Maintained accurate documentation of patient progress, including measurements, treatments performed, and outcomes achieved
- Assisted with transferring patients safely between therapy equipment or from one area to another
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
Sales Associate
Horne CDJR Safford
08.2024 - 09.2024
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Built relationships with customers to encourage repeat business.
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Solved customer challenges by offering relevant products and services.
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Detention Officer
Graham County Sheriff's Office
10.2023 - 08.2024
- Monitoring inmates: Ensure the safety and security of the facility by supervising inmates in all areas, including recreation areas, bathrooms, and cells
- Enforcing rules: Ensure that inmates follow facility rules and regulations
- Searching for contraband: Conduct random and routine searches for contraband
- Investigating misconduct: Conduct investigations into inmate misconduct and report inappropriate activity to the warden
- Preparing documents: Prepare incident reports and court documents, and assist with transporting inmates to court hearings
- Providing security: Provide security for court proceedings involving detainees
Server
Denny's
09.2021 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Manager
Big 5
05.2022 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Security Guard
Mt. Graham Regional Medical Center
04.2021 - 03.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Correctional Officer
AZ Dept. of Corrections
12.2013 - 07.2020
- Mental health training
- Assisting inmates with drug problems on a daily basis
- Enforce rules and regulations.
- Manage large density populations.
- Conduct searches for contraband such as narcotics, drug paraphernalia, weapons, etc.
- Conduct investigations on inmates and staff that are suspected of bringing in contraband.
- Respond to disturbances such as riots, fights and emergency first aid.
- Administer first aid
- Conduct correctional reports and daily logs of activities within the unit.
Personal Trainer and Group Fitness Instructor
Knock Out Fitness
03.2016 - 07.2016
- Creating personalized workout routines to improve muscular endurance, flexibility and cardiovascular health.
- Setting fitness goals and monitoring their clients' progress
- Recommending a nutritionist to give dietary advice and producing plans to help clients eat healthy meals.
- Instructing clients to use gym equipment properly to complete their workout
- Instructing group classes in boxing and kick boxing
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Assisted clients with personal fitness goals through realistic objectives.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Loss Prevention Specialist
Ross Stores Inc
11.2012 - 12.2013
- Identify, investigate and resolve all inside and outside premises theft incidents by recovery and apprehension.
- Ensure to take required steps utilizing prolific merchandise recovery procedures.
- Identify and support internal cases under direction of Area Loss Prevention Manager.
- Conduct surveillances as defined and directed by Loss Prevention Manager.
- Receive and report confidential details to Regional Loss Prevention Director and Area Loss Prevention Manager to assist internal investigations.
- Prepare case reports for Corporate Loss Prevention and Law Enforcement relevant to theft incidents, stolen merchandise and other criminal activities taking place at store.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
Public Safety Aide
Estrella Mountain Community College
02.2012 - 06.2012
- Patrolled campus to deter criminal activity.
- Observed and reported or remedied unsafe or problem situations.
- Monitored and regulated student behavior.
- Deterred student loitering.
- Provided security for events that took place on campus.
- Responded to fire and burglar alarms and other emergencies.
- Directed traffic.
- Issued citations and parking decals.
- Maintained daily activity log.
- Followed complex instructions.
- Provided escort services to ensure safety and physical well-being of people on campus.
Respite Worker
Direct Care Personnel
06.2011 - 02.2012
- Provided infants, children and adults with nourishment care.
- Assisted customer with individual hygiene activities, picking cloths and making appropriate choices.
- Took part in recreational activities.
- Stayed alert to changing activities as required.
- Assured safety of the client and provided client's needs in a timely manner.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Collaborated with multidisciplinary teams to create individualized care plans tailored to each client''s unique needs.
- Promoted positive social interactions among peers through group activities designed specifically for individuals with varying cognitive abilities.
Warehouse Worker
Amazon Fulfillment Center
11.2010 - 12.2010
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Education
Certificate of Completion - EMT Emergency Medical Technology
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2010
Certification - 40 credits
CCL/5485 Law Enforcement Training Academy
COTA Associate of Applied Science - Administration of Justice
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ 05.2001 -
Skills
Computer Networking
undefinedTimeline
Security Analyst
Amazon
11.2024 - Current
Physical Therapist Technician
Sovereign Healthcare Group
09.2024 - 10.2024
Sales Associate
Horne CDJR Safford
08.2024 - 09.2024
Detention Officer
Graham County Sheriff's Office
10.2023 - 08.2024
Assistant Manager
Big 5
05.2022 - 07.2023
Server
Denny's
09.2021 - 09.2023
Security Guard
Mt. Graham Regional Medical Center
04.2021 - 03.2022
Personal Trainer and Group Fitness Instructor
Knock Out Fitness
03.2016 - 07.2016
Correctional Officer
AZ Dept. of Corrections
12.2013 - 07.2020
Loss Prevention Specialist
Ross Stores Inc
11.2012 - 12.2013
Public Safety Aide
Estrella Mountain Community College
02.2012 - 06.2012
Respite Worker
Direct Care Personnel
06.2011 - 02.2012
Warehouse Worker
Amazon Fulfillment Center
11.2010 - 12.2010
Associate of Applied Science - Administration of Justice
Maricopa Community Colleges, Estrella Mountain Community College
05.2001 -
Certificate of Completion - EMT Emergency Medical Technology
Maricopa Community Colleges, Estrella Mountain Community College
Certification - 40 credits
CCL/5485 Law Enforcement Training Academy
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