Armando Alaniz
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager
Raising Cane's Restaurants
McAllen, Texas
2024.01 - Current
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managing during High Traffic flow, weekly sales average 185k.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Optimized profits by controlling food, beverage and labor costs.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted performance evaluations and provided constructive feedback to team members.
PE Assistant
La Joya ISD
La Joya, Texas
2022.08 - 2023.10
- Assisted in planning and organizing physical education classes and activities.
- Monitored student participation and behavior during physical education sessions.
- Maintained inventory of sports equipment and supplies for the department.
- Promoted health and fitness awareness through engaging school programs and initiatives.
- Evaluated student performance in order to provide feedback and guidance for improvement.
- Organized and supervised recreational games, sports, and other activities.
Restaurant Manager
Luby’s
McAllen, TX
2016.10 - 2022.08
- Managed daily restaurant operations and staff scheduling for efficient service.
- Oversaw inventory management and ordering processes for food and supplies.
- Managed multiple large catering 500+ customers.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
Associate of Arts - Organizational Leadership
South Texas College
McAllen, TX 2017.08 - 2019.05
Skills
- Team Leadership
- Conflict resolution
- Coaching & Mentorship
- Strategic planning
- Excel/Microsoft/POS
- Fluent both English and Spanish
References
References available upon request.
Timeline
Restaurant Manager
Raising Cane's Restaurants
2024.01 - Current
PE Assistant
La Joya ISD
2022.08 - 2023.10
Associate of Arts - Organizational Leadership
South Texas College
2017.08 - 2019.05
Restaurant Manager
Luby’s
2016.10 - 2022.08