Armando Alvarez
Charlotte,NC
Summary
Dynamic and results-oriented professional with extensive experience in delivery and customer service roles, notably with Mg Foods. Excelled in optimizing routes for efficiency and enhancing customer satisfaction through timely and accurate deliveries. Demonstrated leadership as a Delivery Manager, implementing quality controls and fostering team collaboration. Skilled in safe driving and effective time management, consistently delivering on commitments with a customer-centric approach.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Mg Foods
09.2024 - Current
- Delivered packages to customer and businesses and hospitals.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Expedited deliveries to meet customer deadlines and requirements.
Host
North Italia
03.2024 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Delivery Driver
Lowes
03.2023 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
Delivery Manager
Self-employeed
08.2021 - 03.2023
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Education
No Degree -
West Mecklenburg High School
Charlotte, NC06-2015
Skills
- Optimistic Mindset
- Customer Relations
- Valid Driver's license
- Teamwork and collaboration
- Effective Time Management
- Consistent Reliability
- Safe driving
- Trustworthy Performance
- Clean driving record
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Delivery Driver
Mg Foods
09.2024 - Current
Host
North Italia
03.2024 - 09.2024
Delivery Driver
Lowes
03.2023 - 09.2024
Delivery Manager
Self-employeed
08.2021 - 03.2023
No Degree -
West Mecklenburg High School
Similar Profiles
James CollinsJames Collins
Maintenance Technician at Mg FoodsMaintenance Technician at Mg Foods
Leda Milanes GuisadoLeda Milanes Guisado
Empacadora at MG FoodsEmpacadora at MG Foods
Marlene LopezMarlene Lopez
Food Service Worker at Mg FoodsFood Service Worker at Mg Foods