Erin Lauwereins
Jacksonville,FL
Summary
Dynamic and results-driven professional with a proven track record at Walmart, excelling in client relations and effective time management. Recognized for enhancing customer satisfaction through exceptional service and collaboration. Skilled in maintaining quality control and streamlining processes, ensuring timely and accurate deliveries while fostering positive team dynamics.
Overview
36
36
years of professional experience
Work History
Delivery Driver
Self Employed Services
12.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Verified accuracy of all deliveries against order forms.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Crew Member
McDonald's
04.2013 - 08.2013
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cast Member
Disney Store
05.1997 - 08.1997
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
Photo Lab Technician
Walmart
02.1995 - 04.1996
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
- Collaborated closely with photographers to ensure desired results were achieved during the editing and printing process.
- Streamlined production workflow by maintaining an organized and efficient work environment.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Developed strong relationships with clients through clear communication, understanding their unique needs, and delivering customized solutions.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Upheld strict quality control measures for all output materials, verifying color accuracy, image sharpness, and overall print quality before releasing finished products to customers.
Front End Associate
Walmart
06.1993 - 09.1994
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Listened to customer needs and desires to identify and recommend optimal products.
Bookstore Clerk
The Book Loft
01.1992 - 05.1993
- Assisted in the planning and execution of in-store events to drive customer engagement and increase sales.
- Streamlined processes for receiving shipments, unpacking books, and updating inventory records accurately.
- Developed a loyal customer base by consistently delivering exceptional service and knowledgeable recommendations.
- Contributed to a positive work environment by fostering strong relationships with coworkers.
- Maintained up-to-date knowledge on current literature trends to better serve customers'' interests.
- Helped customers locate specific materials within the store quickly, ensuring their needs were met efficiently.
- Improved store efficiency with thorough inventory management and timely restocking of shelves.
- Collaborated with store management to create eye-catching displays that showcased featured titles effectively.
- Increased customer satisfaction by providing personalized assistance and book recommendations.
Cashier
Publix
03.1990 - 11.1990
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts -
Florida Community College At Jacksonville
Jacksonville, FL01-1993
Skills
- Effective time management
- Optimistic mindset
- Collaborative teamwork
- Client relations
Timeline
Delivery Driver
Self Employed Services
12.2020 - Current
Crew Member
McDonald's
04.2013 - 08.2013
Cast Member
Disney Store
05.1997 - 08.1997
Photo Lab Technician
Walmart
02.1995 - 04.1996
Front End Associate
Walmart
06.1993 - 09.1994
Bookstore Clerk
The Book Loft
01.1992 - 05.1993
Cashier
Publix
03.1990 - 11.1990
Associate of Arts -
Florida Community College At Jacksonville