Armando Aranda
Hayward,California
Summary
Customer service focused professional with over 4 years of experience in delivering exceptional service and building strong client relationships. Skilled at identifying customer needs and offering effective solutions to enhance customer satisfaction. Proficient in utilizing feedback to drive continuous improvements and enhance the overall customer experience. Committed to exceeding expectations and working collaboratively in a team setting.
Overview
5
5
years of professional experience
Work History
Customer Experience Coordinator
Marshalls
05.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Greeted customers and answered any questions they had about the store's products and services.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Dental Assistant
Family Dental Clinic
03.2022 - 03.2023
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and treatment plans.
- Maintained a neat, clean and organized environment throughout the office.
- Documented patient records with procedures performed and added notes taken to charts.
- Greeted patients upon arrival at the office and escorted them to an examination room.
CAP 2 Associate
Walmart
08.2020 - 01.2021
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
- Addressed customer inquiries with knowledgeable responses and provided helpful suggestions for their shopping needs.
Education
Associate of Science - Biological Sciences: Emphasis Health Science
Chabot College
Hayward, CA01.2025
High School Diploma - undefined
Tennyson High School
Hayward, CA06.2021
Skills
- Communication skills
- Time management
- Problem solving
- Continuous improvement
- Multitasking and organization
- Adaptability
- Customer Service
- Team collaboration
- Cash register operation
- Product knowledge
LANGUAGES
English: Native/ Bilingual
Spanish: Intermediate
Timeline
Dental Assistant
Family Dental Clinic
03.2022 - 03.2023
Customer Experience Coordinator
Marshalls
05.2021 - Current
CAP 2 Associate
Walmart
08.2020 - 01.2021
High School Diploma - undefined
Tennyson High School
Associate of Science - Biological Sciences: Emphasis Health Science
Chabot College
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