Matthew Madsen
Chattanooga,TN
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Customer Experience Coordinator
Integrity Automotive - Premium Cars And Trucks
Chattanooga, TN
09.2024 - Current
- Monitored customer feedback through surveys and phone calls.
- Maintained comprehensive records of all customer interaction activities.
- Resolved customer complaints in a timely manner.
- Assisted customers with product selection, ordering, returns, and refunds.
- Provided exceptional customer service to ensure customer satisfaction.
Shift Leader
Salsarita's Fresh Cantina
Chattanooga, TN
08.2021 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Restaurant Waiter
Bonefish Grill Restaurants
Chattanooga, TN
10.2022 - 05.2023
- Would greet and take the customers order and drinks
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Ran other servers food and drinks if they were busy to help
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Retail Sales Associate
Marshalls
Chattanooga, TN
01.2021 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Break down pallets
Snack Bar Attendant
Fox Den Country Club
Knoxville, TN
05.2020 - 08.2020
- Took customers food orders and sent it to the kitchen
- Made customers drink orders and brought it out to them
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Monitored inventory and notified management of deficiencies or shortages.
Education
High School Diploma -
Bearden High School
Knoxville, TN06.2020
Skills
- Positive Attitude
- Decision-making Capabilities
- Cash Handling
- Customer Service
- Adaptability and Flexibility
- Complaint resolution
- Communication Skills
Timeline
Customer Experience Coordinator
Integrity Automotive - Premium Cars And Trucks
09.2024 - Current
Restaurant Waiter
Bonefish Grill Restaurants
10.2022 - 05.2023
Shift Leader
Salsarita's Fresh Cantina
08.2021 - 05.2024
Retail Sales Associate
Marshalls
01.2021 - 04.2021
Snack Bar Attendant
Fox Den Country Club
05.2020 - 08.2020
High School Diploma -
Bearden High School
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