Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Olivia Ross

Muncie,IN

Summary

Passionate about drawing people closer to God by leading others through music and worship programs to fit church standards. Offering almost 4 years of related experience in numerous church settings and organizations.

Overview

2
2
years of professional experience

Work History

Customer Experience Coordinator

TJ Maxx
07.2022 - Current
  • Oversee front register operations and maintain excellent levels of customer service in all interactions.
  • Help customers understand return policies and processed items.
  • Handle all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Trained new associates regarding company operations, policies, interactions with customers, and navigating the registers.
  • Educated customers about billing, payment processing and support policies and procedures.

Media Services Assistant

Taylor University
02.2022 - 05.2022
  • Learning and maintaining continuous knowledge of current and newly developed industry technology.
  • Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
  • Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
  • Collaborated with teachers and administrators to support curriculum content and student information needs.

Education

Bachelor of Arts - Psychology

Taylor University
Upland, IN
05.2024

High School Diploma -

Yorktown High School
Yorktown, IN
06.2021

Skills

  • Decision Making
  • Cooperative Attitude
  • Customer Assistance and Satisfaction
  • Active Listening
  • Communication Skills
  • Positive Outlook
  • Interpersonal Skills

Volunteer Experience

  • Lead worship at Union Chapel services; including their main services, young adults, and youth ministries.
  • Organized worship experiences at The Bridge Community Church and Taylor University.
  • Lead at FCA organizations in Muncie in 2020-2021.
  • Lead at Shawnee Heights Baptist Church on Saturdays in 2020-2022.
  • Participated in leading a youth ministry that reached many different youth groups across Muncie, Farmland, and Yorktown.

Timeline

Customer Experience Coordinator

TJ Maxx
07.2022 - Current

Media Services Assistant

Taylor University
02.2022 - 05.2022

Bachelor of Arts - Psychology

Taylor University

High School Diploma -

Yorktown High School

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Olivia Ross