CHARLIE OJEDA JR
The Bronx
Summary
Strong foundation in customer service and organizational skills, with a track record of reducing customer complaints and enhancing passenger experiences. Adaptable problem-solver ready to leverage communication skills in airport operations, ensuring seamless check-in and compassionate care for all passengers.
Overview
19
19
years of professional experience
Work History
Customer Experience Coordinator
JetBlue
Queens
10.2021 - Current
- Greeted passengers to create a positive start to their trips, providing seamless check-in and ticketing experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
- Resolved complex concerns by developing solutions that satisfied both business requirements and customer needs.
- Coordinated communication between departments to efficiently resolve customer issues.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
- Used Sabre to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
- Ground Security Coordinators (GSC)
- Customer Resolution Officer (CRO)
- Operations TDY
Mobile Expert
T-Mobile US Inc.
08.2007 - 01.2020
- Utilized in-depth knowledge of technology devices and products to guide customers in selecting solutions that met their specific business and personal needs
- Identified and pursued upselling and cross-selling opportunities to enhance customer satisfaction and increase sales
- Troubleshot technical concerns regarding cell phone operations, applications and performance
- Consistently delivered high performance in a fast-paced environment by strategically adapting to rapidly changing, competitive environment
- Answered questions from customers regarding products and services both by telephone and in-person
- Researched customer issues and determined which solutions would be most effective
- Pleasantly greeted customers and determined individual needs by asking appropriate questions
- Carefully selected products according to customer specifications and preferences based on customer specifications and explained details and functionality of each
- Collaborated with colleagues to share expertise and improve overall store performance through effective teamwork
Education
High School Diploma -
Samuel Gompers Vocational And Technical Highschool
The Bronx, NY08-2003
Skills
- Product and service knowledge
- Customer consultations
- Upselling and cross-selling
- Issue resolution
- Problem-solving skills
- Customer engagement strategies
- Customer safety protocols
- Efficient multitasking
- Strong decision-making
- Decision-making
- Professionalism and courtesy
Timeline
Customer Experience Coordinator
JetBlue
10.2021 - Current
Mobile Expert
T-Mobile US Inc.
08.2007 - 01.2020
High School Diploma -
Samuel Gompers Vocational And Technical Highschool