Emily Jackson
Vergennes,VT
Summary
I am looking to expand my current skill set and jump into a new opportunity! I am a quick learner and bring a positive attitude with me wherever I go. I have a strong background in customer service, retail sales, leadership positions, and more. I am looking forward to new opportunities to expand my knowledge in any area of the workforce because I love learning and new challenges!
Overview
8
8
years of professional experience
Work History
Customer Experience Coordinator
TJ Maxx, TJX Companies
Middlebury, VT
11.2020 - Current
- Assisted customers with product selection, ordering, returns, and refunds.
- Oversaw staff performance when handling difficult customer situations or disputes.
- Analyzed performance metrics to measure success of initiatives aimed at improving the customer experience.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Operated cash registers to process payments for goods and services.
Dishwasher/Server/Food Service Worker
The Bridge Restaurant
Addison, VT
08.2017 - 10.2020
- Contributed to multiple facets within the restaurant business, prioritizing both efficiency and excellent customer experiences
- Utilized exceptional multitasking abilities to effectively manage tasks
- Performed a range of duties in a fast-paced restaurant environment such as dishwashing, serving customers, aiding in food preparation, assisting chefs and handling take-out orders.
- Studied methods of coworkers, successfully learning kitchen, and food service skills
Desk Worker
Harris/Millis Desk
Burlington, VT
09.2019 - 05.2020
- Developed skills in mail and package logging, alongside basic computer system input
- Provided direct support to students and managed their postal and day-to-day necessities in the dormitory premises
- Organized paperwork into designated filing systems according to established procedures
Team Member
Tractor Supply Company
Middlebury, VT
12.2018 - 07.2019
- Maintained customer service and handled sales transactions at cash register
- Maintained a tidy and inviting environment to ensure customer satisfaction
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
- Greeted customers upon entering the store with friendly demeanor
Cashier/Produce
Van De Weerts Farm Stand
Ferrisburgh, VT
01.2016 - 01.2018
- Demonstrated exceptional performance in a seasonal employment position
- Organized promotional displays or arrange merchandise on counters or tables to promote sales
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card or automatic debit
Education
LMT - Massage Therapy
Dual Divinity Massage
South Burlington, VT11-2024
High School Diploma -
Vergennes Union High School
01.2019
Skills
- Training and coaching
- Customer Service
- Team Collaboration
- Excellent Communication
- Problem-solving abilities
- Organizational Skills
- Sales Transactions
- Time management abilities
- Product and service knowledge
- Attention to Detail
Affiliations
- I have a strong background in agriculture education and leadership roles within the FFA organization
- Currently obtaining my massage therapy license to start my own small business and to help others
- I enjoy travelling and road trips to experience the wonderful world we get to live on
References
- Lisa Cloutier (past employer at The Bridge Restaurant)
Home Phone: 802-759-3199
- Suzanne Buck (past State FFA Advisor and Executive Director)
Will need to get updated contact information, if interested in hiring I will obtain that
- Judy Wolfe (current teacher)
Cell Phone: 802-989-0111
Timeline
Customer Experience Coordinator
TJ Maxx, TJX Companies
11.2020 - Current
Desk Worker
Harris/Millis Desk
09.2019 - 05.2020
Team Member
Tractor Supply Company
12.2018 - 07.2019
Dishwasher/Server/Food Service Worker
The Bridge Restaurant
08.2017 - 10.2020
Cashier/Produce
Van De Weerts Farm Stand
01.2016 - 01.2018
LMT - Massage Therapy
Dual Divinity Massage
High School Diploma -
Vergennes Union High School