Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Brookbank

Lebanon

Summary

I am 17 currently enrolled at Cincinnati state. I graduated high-school a year early. I have 2 majors currently. The first being diagnostic medical sonography and my second being nurse aide training. I work part time at TJ Maxx as a customer experience coordinator and am currently looking to expand into health care and/or patient care. I deal with hundreds to customers everyday. I love each and every one of my experiences and conversations. I strive for positive feedback and encouragement and love to help my team build their confidence.

Overview

3
3
years of professional experience
2026
2026
years of post-secondary education

Work History

Customer Experience Coordinator

TJ Maxx, TJX Companies
West Chester
05.2025 - Current
  • Assisted customers with product inquiries and store navigation.
  • Coordinated customer feedback collection and analysis for service improvement.
  • • Assisting team in any issues or questions they have. Leading them in the right direction in a positive way.
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Monitored customer feedback through surveys and phone calls.
  • Collected data from various sources such as focus groups, interviews, and surveys in order to understand how customers interact with products and services.
  • Managed returns and exchanges, ensuring customer satisfaction and compliance.
  • Provided training support to new employees on customer service protocols.

Returns Associate

TJ Maxx, TJX Companies
West Chester
11.2024 - Current
  • Inspected returned items for damage and compliance with company policies.
  • Provided feedback to management regarding any problems encountered during the returns process.
  • Processed customer returns and exchanges in accordance with store policy.
  • Identified potential fraudulent activities associated with returns and exchanges.
  • Managed customer inquiries via phone, email, chat. regarding returns and exchanges.
  • Attended monthly meetings with store managers, associates regarding best practices for handling returns, exchanges.
  • Promoted store loyalty programs by offering discounts on future purchases when appropriate.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Trained new staff on return procedures and customer service protocols.

Customer Service Cashier

Irons Fruit Farm
Lebanon
09.2022 - 11.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and provided friendly customer service.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Complied with all health and safety regulations while performing job duties.
  • Assisted customers with locating merchandise within the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Education

Associates Degree - Health And Wellness

Cincinnati State Technical And Community College
Cincinnati, OH
03.2025 - 07.2025

Greater Ohio Virtual Schools
Lebanon, Ohio

Skills

  • Customer service
  • Team building
  • Employee training
  • Feedback management
  • Conflict resolution
  • Promotions
  • Returns assistance
  • Cross-functional coordination
  • Training and coaching

Timeline

Customer Experience Coordinator

TJ Maxx, TJX Companies
05.2025 - Current

Associates Degree - Health And Wellness

Cincinnati State Technical And Community College
03.2025 - 07.2025

Returns Associate

TJ Maxx, TJX Companies
11.2024 - Current

Customer Service Cashier

Irons Fruit Farm
09.2022 - 11.2023

Greater Ohio Virtual Schools