Armando Davila
St. Cloud,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
33
33
years of professional experience
Work History
Floor Sales Consultant
CarMax
12.2020 - 02.2024
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Customer Service Manager
American Airlines
06.1991 - 12.2020
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Associate of Science - Diagnostic Medical Sonography
Florida National University
Hialeah, FL05.2012
Skills
- Customer liaison
- Strong Communication and Interpersonal Skills
- Sales consultation
- Excellent Written and Verbal Communication
- Team Leadership
Affiliations
- Veteran United States Navy
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Floor Sales Consultant
CarMax
12.2020 - 02.2024
Customer Service Manager
American Airlines
06.1991 - 12.2020
Associate of Science - Diagnostic Medical Sonography
Florida National University