Armando Escamilla
Las Vegas,NV
Summary
Highly skilled Retail Sales Consultant with a demonstrated history of working in the cellular industry. Tenured experience with inside and outside sales, building strong customer service relations, and account management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Sherwin-Williams
Las Vegas, NV
09.2023 - Current
- Completed "Manager-in-Training Program."
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
In-Home Expert
AT&T Mobility, Inc.
Meridian, ID
08.2022 - 09.2023
- Quickly learned new skills and applied them, resulting in exceeding target goals.
- Responsible for generating sales through dispatched leads.
- Entrusted in the use, maintenance, and upkeep of company vehicle.
- Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
- Proactively identified solutions for customers experiencing credit issues.
Retail Sales Consultant
AT&T Mobility, Inc
Nampa, ID
11.2013 - 08.2022
- Attained business expert status several years.
- Finished number one overall in my store in 2015.
- Consistently finished in the top five in my store every year.
- Entrusted to train and develop new employees.
- Achieved Apple Masters status 2016.
- Completed Samsung Elite Training in 2017, 2018, and 2022.
- Selected as a customer service representative for in-bound calls during the Covid-19 Pandemic shutdown, in 2020.
Field Salesman
Coast To Coast Carports, Inc
Knoxville, AR
09.2011 - 11.2013
- Prospected and recruited businesses (spanning several states) in partnership with the company to display and distribute our products.
- Served as liaison between parent company and distributors.
- Assisted the Accounts Receivables Department in the field with collecting on outstanding invoices.
- Salesman of the year in 2012.
Sales Representative
Terminix
Pottsville, AR
02.2011 - 09.2011
- Inspected homes and businesses for termite damage and other pests.
- Presented and sold termite insurance and treatment options to customers.
- Performed cold calls to prospective clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Foreign Language Lab Assistant
Arkansas Tech University
Russellville, AR
08.2006 - 02.2011
- Selected to develop scheduling for all language lab assistants.
- Practiced language exercises with beginning and intermediate level students.
- Developed lesson plans.
- Assisted professors in grading homework, quizzes, and tests.
Education
Bachelor of Arts - English
Arkansas Tech Universit
Russellville, AR12.2010
Skills
- Business to Consumer/Business to Business Sales
- Salesforce CRM
- Consultative and Comparative Sales Approach
- Cross-Channel Account Managing
- Mobility Technology Expert
- Customer Needs Assessments
- Customer Proposals
- Staff Development/Support
Languages
Spanish
Native/ Bilingual
Certification
State of Nevada License for Educational Personnel
Issued Aug 2023 · Expires Jun 2028
Credential ID 227525
Sherwin-Williams Assistant Manager Training Program 2024
Sherwin-Williams Automotive Painter Certification 2006
Forklift Operator Certificate 2023
Timeline
Assistant Store Manager
Sherwin-Williams
09.2023 - Current
In-Home Expert
AT&T Mobility, Inc.
08.2022 - 09.2023
Retail Sales Consultant
AT&T Mobility, Inc
11.2013 - 08.2022
Field Salesman
Coast To Coast Carports, Inc
09.2011 - 11.2013
Sales Representative
Terminix
02.2011 - 09.2011
Foreign Language Lab Assistant
Arkansas Tech University
08.2006 - 02.2011
Bachelor of Arts - English
Arkansas Tech Universit