Armando Garza
Davie,FL
Summary
Goal driven, organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level or leadership opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience while maximizing sales and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Health and Life Insurance Agent
Empire Insurance Agency
Davie , FL
10.2023 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Conducted market research to identify potential new products and services.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Educated clients on various types of life insurance policies available in the market.
- Advised clients on the tax implications of their investments and purchases.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Prepared quotes for prospective customers based on their individual needs.
- Reviewed existing contracts to make sure they are compliant with state regulations.
- Participated in team meetings to discuss strategies for increasing sales performance.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Communicated with clients to understand needs and identify best policies for each case.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Updated patient files in accordance with company policy and procedure guidelines.
- Identified areas of improvement within the company's processes and procedures.
Team Lead Trainer/ Waiter
Kaluz
Plantation, FL
06.2022 - 10.2024
- Operated efficiently in a high-pressure fine-dining setting, delivering exceptional service with punctuality
- Extensive knowledge in wine pairing, presentation, and upselling based on clientele preference resulting in increased sales and revenue
- Prioritized the service of all guests to ensure an elegant dining experience for all patrons
- Provided an unmatched coursed-meal dining experience accustomed to fine dining standards
- Actively promoted teamwork among colleagues resulting in a positive work environment.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
Team Lead Trainer/ Waiter
Matchbox
Sunrise, FL
02.2021 - 05.2022
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and safely
- Highly proficient utilizing the Point of Sale (POS) System for inputting orders and processing payments
- Knowledgeable in recommending menu items based on customer needs, preferences, and dietary restrictions
- Extensive experience with Banquet Event Orders (BEO).
Waiter
PF Changs
Fort Lauderdale, FL
11.2020 - 03.2021
Team Lead Trainer/ Waiter
The Big Texan
Amarillo, TX
03.2017 - 09.2020
Education
Associate of Business Administration - Business Administration And Management
Amarillo College
Amarillo, TX12-2018
Skills
- Insurance sales strategy
- Financial Planning
- Upselling strategies
- Client Relationship Management
- Lead prospecting
- Team training and development
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Follow-up skills
- Staff Training
- Customer Support
- Effective Communication
- Customer Needs Analysis
References
Changs
- GrEmbry Embry, Founder & CEO, Empire Insurance Agency (314)-750-7658
- PaO'Keefe'Keefe, GM, Kaluz, (225)-603-5942
- BriEsquiviaquivia, Manager, Matchbox, (561)-334-7324
Certification
- Florida 2-15 Life, Health and Variable Annuities Agent License
Timeline
Licensed Health and Life Insurance Agent
Empire Insurance Agency
10.2023 - Current
Team Lead Trainer/ Waiter
Kaluz
06.2022 - 10.2024
Team Lead Trainer/ Waiter
Matchbox
02.2021 - 05.2022
Waiter
PF Changs
11.2020 - 03.2021
Team Lead Trainer/ Waiter
The Big Texan
03.2017 - 09.2020
Associate of Business Administration - Business Administration And Management
Amarillo College
- Florida 2-15 Life, Health and Variable Annuities Agent License
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