ARMANDO GONZALEZ
Green Light Insurance Services
HESPERIA,USA
1
Language
1
Certification
31
years of professional experience
Experienced with municipal regulations and compliance, ensuring community standards are upheld. Utilizes investigative skills to identify and address violations efficiently. Strong understanding of legal processes and exceptional communication abilities, fostering cooperation and compliance.
Work History
Co-Owner
10 Years- Developed strategic business plans to achieve long-term growth objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mentored staff in best practices for customer service and operational excellence.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Directed operational strategies to enhance client satisfaction and retention rates.
LOSS PREVENTION INVESTIGATOR
1 Year 1 Month- Multi store (San Bernardino) Detained individuals suspected of theft within retail environment. and prosecute individuals. Wrote detailed reports, utilized CCTV for investigations, and fostered professional relationships with store management and local law enforcement.
- Conducted thorough investigations of theft incidents to identify patterns and mitigate loss.
- Collaborated with law enforcement to gather evidence and support criminal prosecution.
- Analyzed surveillance footage to detect suspicious activities and prevent potential losses.
Administrative Manager
1 Year 10 Months- Oversaw the office and maintained a safe environment to protect employees, money, and property, including making bank deposits as needed. Wrote daily activity and incident reports to document office operations and maintain accurate records. Reported weekly to President on office activities and operational updates.
- Streamlined administrative processes to enhance operational efficiency and reduce response times.
- Managed office budgets, tracking expenditures and ensuring adherence to financial guidelines.
- Led cross-departmental teams in implementing workflow improvements, increasing productivity by optimizing resource allocation.
LOSS PREVENTION SUPERVISOR
1 Year 3 Months- Supervised two retail stores and was responsible for 17 Loss Prevention associates. Executed internal investigations to identify and address theft incidents. Performed external investigations to gather evidence against shoplifters. Write staff schedules. Conduct new hire interviews. Conduct employee written reviews. Verbally terminate staff members. Monitored CCTV footage to detect suspicious activities and prevent loss. Conduct POS investigations. Arrested shoplifters following company protocols. Responded to burglary alarm calls 24/7. Conduct internal audits. Managed inventory levels to ensure stock availability. Maintain professionalism between management.
- Supervised loss prevention team, ensuring compliance with company policies and procedures.
- Conducted regular audits to identify vulnerabilities and minimize shrinkage.
- Developed training programs for staff on theft prevention techniques and safety protocols.
LOSS PREVENTION SPECIALIST
6 Years 2 Months- Protect the assets of the store and employees. Participated in safety meetings, enforcing compliance with all procedures to promote a secure environment. Detected suspicious activities and watched for criminal acts and rule infractions. Gained experience across multiple store locations. Investigated credit card fraud. Investigate internal thefts of employees and vendors. Participate in employee interviews concerning theft. Communicated with Organized Retail Crime unit regarding all ORC occurrences and arrests to support crime prevention efforts. Documented incidents of property damage, theft, unauthorized persons, and unusual occurrences to provide detailed reports for investigations. Testified at judicial hearings and trials involving criminal acts committed against the company. Performed surveillance of suspects using CCTV cameras, and floor surveillance. Ensure that all food safety procedures are being followed. Inspect all code dates on products.
- Developed and implemented loss prevention strategies to reduce shrinkage rates across multiple store locations.
- Trained staff on theft prevention techniques, enhancing team awareness and response effectiveness.
- Conducted regular audits of inventory and store operations to identify vulnerabilities and recommend improvements.
LT SECURITY SUPERVISOR
9 Years 6 Months- Supervised seven security officers of their daily duties at one location. Observed and reported all suspicious activities daily. Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors to maintain security protocols. Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorized entrance and departure of employees and visitors. Documented incidents of property damage, theft, unauthorized persons, and unusual occurrences to ensure a comprehensive security record. Monitored and reported suspicious activities to local authorities. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Warned offenders about rule infractions and violations and verbally evicted violators from premises. Performed surveillance of suspects using binoculars, cameras and camcorders. Implemented corrective actions for staff regarding unacceptable behaviors and policy violations to uphold security standards. Field Supervisor training was acquired over the years of employment.
- Supervised team of security personnel, ensuring adherence to protocols and standards.
LOSS PREVENTION AGENT (PART TIME)
2 Years 1 Month- Protect the assets of the store and ensure the safety of employees. Apprehend and detour shoplifters. Utilized CCTV cameras for surveillance. Conducted proactive floor surveillance to identify and deter theft. Conducted inventory audits. Documented incidents of property damage, theft, unauthorized presence, and unusual occurrences to inform management decisions. Ensured all cash drops were counted and signed off at registers. Ensure all safety procedures were implemented in every department. Enforced company policies and reported violations to management to maintain a secure store environment. Testified at judicial hearings and trials involving criminal acts committed against the company. Assisted in internal theft cases. Monitored electronic article surveillance systems at store entrances to prevent theft..
- Monitored store premises to detect and prevent theft through surveillance and observation techniques.
- Conducted regular audits of inventory and merchandise to identify discrepancies and reduce losses.
- Collaborated with law enforcement during investigations, providing evidence and supporting documentation.
LOSS PREVENTION AGENT
1 Year 2 Months- Secured store assets through proactive monitoring and intervention. Maintain a safe environment for associates and customers. Executed consent surveillance on suspected shoplifters, resulting in timely apprehensions. Drafted detailed reports on incidents and investigations. Maintain a professional working relationship with local sheriff department. Inventory Control. Use CCTV equipment. Conducted accident investigations, preserving evidence and compiling comprehensive reports.
- Monitored store security systems to detect and deter theft incidents.
- Conducted routine inspections to identify vulnerabilities in loss prevention strategies.
- Collaborated with law enforcement on investigations related to theft and fraud.
MUNICIPAL OFFICER I / PT TEMP
1 Year- Issued parking citations and electronic tickets to enforce city laws and maintain public order. Removed disabled vehicles and obstructions from roadways. Evaluated complaint and emergency-request information to determine response actions. Captured stray animals, ensured their care and housing, and coordinated successful adoptions to promote animal welfare. Ensured public safety and upholding state and regional laws by working with local health departments, police and other law enforcement agencies. Maintained cleanliness of kennels, animal holding areas, and examination and operating rooms to ensure safe environments for animals. Enforced all City Municipal Codes. Monitored parking areas to ensure compliance with regulations.. Performed street sweeping in designated areas to maintain cleanliness..
- Supervised daily operations to ensure compliance with city regulations and operational standards.
- Developed training programs for new staff, enhancing knowledge of policies and procedures.
- Coordinated community outreach initiatives, fostering relationships between local government and residents.
SECURITY OFFICER
2 Years- Monitored daily for suspicious activities to support safety and security initiatives. Identified potential criminal acts and rule violations. Compiled reports on incidents of property damage, theft, unauthorized individuals, and unusual events. Observed suspicious behaviors and relayed information to local authorities to aid enforcement actions. Advised offenders of rule breaches and facilitated their removal from premises. Restricted access to the building for unauthorized individuals. Secured office and main building entrances after hours. Conducted regular foot patrols of the premises. Handled tenant and management complaints effectively. Arranged for the towing of vehicles parked illegally.
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular inspections of property and equipment to identify potential security risks.
- Responded promptly to incidents, coordinating with law enforcement when necessary to maintain order.
Education
GED - General
Skills
Incident reporting
Small business operations
Analytical decision making
Effective policy execution
Certification
Guard Card BSIS Current, Pepper Spray/Mace BSIS Permit, Firearm BSIS Permit Current, PR 24 Police Baton BSIS Permit, CPR/First Aid Cert (American Red Cross), Taser certified.
Languages
English
Full Professional
Training
- CERT: 2013 Curacao - Management Development Training Los Angeles, CA, US
- CERT:1999 Loss Prevention Career Association Training Cert - Loss Prevention Downey, CA, US
- CERT:1998 Public Relations I - Downey, CA, US
- CERT 2013 Los Angeles Police Dept - Handcuff/Search techniques - Los Angeles, CA, US
Timeline
Co-Owner
Green Light Insurance Services
08.2016 - CurrentRead More
LOSS PREVENTION INVESTIGATOR
Monument Security
07.2015 - 08.2016Read More
Administrative Manager
Green Light Insurance Services Corporate Office
08.2013 - 06.2015Read More
LOSS PREVENTION SUPERVISOR
Curacao
05.2012 - 08.2013Read More
LOSS PREVENTION SPECIALIST
Albertsons / Sav On Drugs
01.2006 - 03.2012Read More
LOSS PREVENTION AGENT (PART TIME)
Sears
03.2004 - 04.2006Read More
MUNICIPAL OFFICER I / PT TEMP
City of Lawndale
05.1999 - 05.2000Read More
LOSS PREVENTION AGENT
Big Kmart
05.1999 - 07.2000Read More
LT SECURITY SUPERVISOR
Securitas Security Services USA
04.1997 - 10.2006Read More
SECURITY OFFICER
Immediate Response Inc
03.1995 - 03.1997Read More
Paramount Adult School
GED from General
Read More