Armando Haros
Austin
Summary
Dynamic Specialty Coffee Manager at Nordstrom with expertise in inventory management and team leadership. Proven track record of enhancing customer satisfaction through quality control and effective training. Skilled in point of sale systems, I drive sales growth while fostering a collaborative environment. Committed to excellence in service and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Specialty Coffee Manager
Nordstrom
Austin
12.2024 - Current
- Managed daily coffee operations and ensured product quality for customer satisfaction.
- Trained and supervised baristas, maintaining high service standards and teamwork.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Resolved customer complaints quickly and professionally to ensure satisfaction and loyalty.
Assitant General Manager
Nordstrom
Austin
06.2023 - 12.2024
- Empowering Leader & Coach
- Manage & Motivate Team Members (FOH/BOH)
- Provide excellent Customer Service to patrons
- Support GM in day-to-day business procedures
- Solid written & verbal communication skills
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
Line Cook
Nordstrom
Austin
11.2022 - 06.2023
- The ability to communicate clearly and professionally with customers and coworkers
- Successfully thrived in a fast-paced environment
- Prepare food items consistently and adhere to all recipe standards
- Maintain a safe working environment by using proper food handling skills and food safety guidelines
- Complete kitchen tasks such as line setup, food preparation, cleanup and breakdown
Line Cook/Prep Cook/Kitchen Manager
Snooze an AM Eatery
Austin
09.2021 - 10.2022
- Responsible for the quality, food safety/sanitation, and timeliness of dishes served
- Responsible for being well-acquainted with all menu items, recipes, plating guidelines, and sanitation/basic safety information
- Prepares a variety of food items using knives, electric mixers, immersion blenders, food processors, scales, and portion bags
- Prepares foods for service using ovens, gas stoves, griddles, and broilers
- Maintains a clean and sanitary work station and working area
- Handles all products properly in accordance with Health Department standards and Snooze guidelines
- Prepared high-quality dishes according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workstations and equipment.
Document Certification Coordinator
Longhorn Health Solutions
Austin
08.2019 - 09.2021
- Process medical equipment orders and review medical documentation.
Customer Service Associate
Progressive Insurance
Austin
05.2014 - 08.2018
- Read and analyze Auto Insurance policies for accuracy and memos to determine any follow up attention.
- Conduct in-depth research, compile data and prepare insurance verification documents to be sent via fax, email or postal mail.
- Organize and sort policy documents, faxes and emails to uncover needs for customers.
- Interpret billing history and invoices to maintain proper balances.
- Educate customers on company procedures and business practices.
- Listen to customers issues and reply with sympathy in a professional manner.
Teller Representative
Wells Fargo Bank
Austin
11.2012 - 05.2014
- Assist with daily deposits into personal and commercial bank accounts. Conduct withdrawals with discretion and confidentiality.
- Developed and maintained strong relationships with community such as local businesses.
- Assist in maintaining and ordering office supply inventories, and being careful to adhere to budget.
- Referred customers to the proper banker for financial needs such as investments, retirements, mortgage and auto lending.
Education
High School Diploma -
Stephen F. Austin High School
Austin, TX05.2005
Business -
University of Texas at San Antonio
San Antonio, TXSkills
- MICROSOFT OFFICE
- Coffee operations
- Inventory management
- Quality control
- Point of sale systems
- Insurance Verification
- Banking
- Medical Records
- Food Preparation
- Kitchen Experience
- Restaurant Experience
- Cooking
- Food Handling
- Customer relationship management
- Kitchen Management Experience
- Team leadership
- Food safety compliance
Certification
Food Handlers Certificate Dec 2025-Dec 2027
Additional Information
Comfortable with Microsoft Office Programs, Acceptable to change in work environment, Handle intense situations with ease, Attention to detail, Eager to learn
Assessments
- Food safety, Proficient, 08/01/21, Knowledge of proper food and equipment handling safety measures
- Cooking skills: Basic food preparation, Proficient, 08/01/21, Preparing food, using cooking equipment, and converting ingredient measurements
Timeline
Specialty Coffee Manager
Nordstrom
12.2024 - Current
Assitant General Manager
Nordstrom
06.2023 - 12.2024
Line Cook
Nordstrom
11.2022 - 06.2023
Line Cook/Prep Cook/Kitchen Manager
Snooze an AM Eatery
09.2021 - 10.2022
Document Certification Coordinator
Longhorn Health Solutions
08.2019 - 09.2021
Customer Service Associate
Progressive Insurance
05.2014 - 08.2018
Teller Representative
Wells Fargo Bank
11.2012 - 05.2014
High School Diploma -
Stephen F. Austin High School
Business -
University of Texas at San Antonio