Armando J. Alvarado Vazquez
Justin,TX
Summary
Dynamic Sr. System Analyst and Logistics Manager with a proven track record at DHL Supply Chain and DB Schenker USA. Excelled in enhancing efficiency and customer satisfaction through expert troubleshooting and team collaboration. Skilled in business analysis and multitasking, achieving significant improvements in operational workflows and security measures.
Overview
10
10
years of professional experience
Work History
Sr. System Analyst
DHL Supply Chain
06.2022 - Current
- Conducted thorough systems analysis to identify areas for improvement, leading to increased efficiency across the organization.
- Followed through with client requests to resolve problems.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Enhanced security measures by conducting regular audits and implementing necessary updates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Logistics Manager
DB Schenker USA
12.2014 - 06.2022
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
Education
Associate of Arts - Culinary
05-2007
Associate degree in culinary arts
Skills
- Troubleshooting
- Business analysis
- Multitasking
- Attention to detail
- Time management
- Team collaboration
- Task prioritization
- Client relations
- Customer service
- Customer focused
- Escalation handling
Accomplishments
- Achieved EWM system implementation through effectively helping with training the associates.
- Collaborated with team of 5 in the development of integration between YMS and WMS.
- Supervised team of plus 30 staff members.
- Achieved outstanding customers reviews by providing support and coaching to my team.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr. System Analyst - DHL Supply Chain
06.2022 - Current
Logistics Manager - DB Schenker USA
12.2014 - 06.2022
Serrant Academy - Associate of Arts, Culinary