Armando Longoria
Addison,Texas
Summary
I am a motivated, driven individual who is detail-oriented and thrives with challenges. Capable of providing critical solutions by resolving analytical and tactical challenges, my confidence and skill set would be of great value to any position.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
Red Roof Inn
10.2022 - Current
- Efficiently managed front desk operations, ensuring a seamless guest check‑in/check‑out process and enhancing overall guest satisfaction by 20%.
- Addressed and resolved guest inquiries and complaints promptly, maintaining a high standard of customer service and contributing to the hotel’s reputation for excellence.
- Coordinated with housekeeping and maintenance teams to ensure timely and high‑quality room readiness, improving guest experiences and operational efficiency.
- Monitored performance metrics and implemented corrective actions to address shortfalls.
Senior Specialist Supervisor
CapTel Service Specialists
03.2019 - 09.2022
- Supervised a team of 27 specialists, providing mentorship and ensuring optimal performance through continuous monitoring and support.
- Collected and analyzed team performance data, creating detailed daily, weekly, and monthly spreadsheet reports to track metrics and identify improvement opportunities.
- Conducted weekly one‑on‑one coaching sessions with team members, offering constructive feedback and recognition to enhance individual and team productivity.
- Manage scheduling, inventory control, and resource allocation to meet production targets.
- Liaise with senior management to align team goals with organizational objectives.
Research Interviewer
Nielsen Audio
03.2018 - 11.2018
- Conducted outbound cold calls to potential participants, successfully persuading individuals to engage in radio ratings surveys and contributing to accurate audience metrics.
- Collected and verified participant information to ensure accurate data collection and efficient delivery of tracking pamphlets.
- Demonstrated strong communication and persuasion skills, consistently meeting participation targets and enhancing the quality of research data.
- Collaborate with research team members to design study protocols and methodologies
- Ensure ethical standards and confidentiality in research processes
Education
Pursuing Associates Degree -
Tarrant County College (Southeast Campus)
Arlington, Texas01.2012
Skills
- Management
- Mentorship
- Customer Service
- Retention
- Administrative Scheduling
- Organization
- Other Computer Programming
- Computer Troubleshooting
- Graphic Design
Timeline
Front Desk Manager
Red Roof Inn
10.2022 - Current
Senior Specialist Supervisor
CapTel Service Specialists
03.2019 - 09.2022
Research Interviewer
Nielsen Audio
03.2018 - 11.2018
Pursuing Associates Degree -
Tarrant County College (Southeast Campus)