Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBERT WHITEHEAD

Chicago,IL

Summary

Dynamic leader with a proven track record at The Body Shop, Versace, and Bold adept in management and public relations. Streamlined operations and enhanced customer satisfaction, leveraging strong communication skills. Spearheaded sales strategies at Versace, aligning product offerings with consumer demands. Expert in driving business growth through strategic development and direct engagement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Manager

Bold Hotel Munchen Zentrum
Munich
11.2024 - 06.2025
  • Greeted guests upon arrival and checked them in to their rooms.
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Created marketing strategies to increase brand awareness within the local community.
  • Maintained an up-to-date knowledge of hotel services, amenities and promotions.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Promoted loyalty programs to encourage repeat business from customers.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.

Assistant Store Manager

The Body Shop
Chicago, Illinois
09.2023 - 08.2024
  • Opened and closed the store.
  • Merchandising products and restocking.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Resolved customer complaints efficiently while maintaining excellent customer service.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Assisted customers with product selection, pricing, payment options and returns and exchanges.
  • Maintained organized store environment for customer and employee health and safety.

Director of Sales

Versace
Munich
12.2022 - 09.2023
  • Developed sales strategy based on research of consumer buying trends and market conditions
  • Communicated with V.I.P
  • Customers about future and current products
  • Aligned company goals with customer outcomes that were highly desired
  • Boutique products at the store
  • Plan charities and reach out to buyers.

Director of Business Development

Munchen Forderzentrum
Munich
12.2022 - 05.2023
  • Created microsoft word sheets for wheelchair drivers and kept them engaged with school material
  • Managed over 30 students, while maintaining great patience for handicap, non english speakers, while communicating in German
  • Negotiated, prepared, and signed contracts with clients
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Vintage Director

Dillards
Tallahassee
06.2022 - 12.2022
  • Described ideas and demonstrated techniques to achieve optimal performance
  • Merchandising and communication with buyers
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Participated in team-building activities to enhance working relationships
  • Increased merchandise sells while gaining new customers.

Leasing Agent Assistant

Express Pros
Tallahassee
01.2022 - 06.2022
  • Greeted clients, showed apartments, and prepared leases
  • Responded to requests and scheduled appointments for property showings
  • Assisted prospect tenants in paperwork completion and other logistics to facilitate smooth move-in process
  • Distributed and followed up on tenant renewal notices
  • Answered phone calls about pest and other inquiries.

Data Analyst

Balfour & Co
, US
05.2021 - 01.2022
  • Increased customer engagement through social media
  • Increased customer engagement through social media
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships
  • Developed marketing content such as blogs, promotional materials and advertisements for social media
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.

Education

Bachelor of Science - Public Relations and Marketing

Florida A&M University
Florida

High School Diploma -

Kenwood Academy High School
Illinois

Skills

  • Management
  • Front desk operations
  • Social Media
  • Public Relations
  • Communication
  • Guest relations
  • Scheduling management
  • Attention to detail
  • Directing

Certification

  • Fundamentals in Social Media (2022 Muck Rack Academy)
  • Fundamentals in Media Relations (2022 Muck Rack Academy)

Timeline

Front Desk Manager

Bold Hotel Munchen Zentrum
11.2024 - 06.2025

Assistant Store Manager

The Body Shop
09.2023 - 08.2024

Director of Business Development

Munchen Forderzentrum
12.2022 - 05.2023

Director of Sales

Versace
12.2022 - 09.2023

Vintage Director

Dillards
06.2022 - 12.2022

Leasing Agent Assistant

Express Pros
01.2022 - 06.2022

Data Analyst

Balfour & Co
05.2021 - 01.2022

Bachelor of Science - Public Relations and Marketing

Florida A&M University

High School Diploma -

Kenwood Academy High School

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