Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Armando Mata

Laredo,TX

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

5
5
years of professional experience

Work History

Operations Specialist

Gap
12.2018 - 09.2021
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.

Customer Service Representative

Convergys
02.2017 - 11.2018
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

E-Commerce Associate

Goodwill Industries
06.2016 - 02.2017
  • Maintained accurate records of customer interactions and transactions using CRM software
  • Achieved a 78% reduction in customer complaints through proactive communication and issue resolution strategies
  • Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
  • Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.

Education

Associate's Degree - Cybersecurity

DeVry University
Remote
06.2026

High school diploma -

John B Alexander High School
Laredo, TX
05.2004

Skills

  • Quantitative skills
  • Content management expertise
  • Process planning
  • Operational efficiency

Accomplishments

  • Achieved Dean's List by completing assignments with accuracy and efficiency and maintaining a 3.7 GPA.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Specialist

Gap
12.2018 - 09.2021

Customer Service Representative

Convergys
02.2017 - 11.2018

E-Commerce Associate

Goodwill Industries
06.2016 - 02.2017

Associate's Degree - Cybersecurity

DeVry University

High school diploma -

John B Alexander High School

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