Armando Morales
Houston,Texas
Summary
Dynamic professional with a proven track record at Nitroset Solid Propellant Fastening System, excelling in hardware troubleshooting and problem-solving. Demonstrated ability to exceed sales targets, significantly enhancing client satisfaction and fostering strong relationships. Skilled in fastener expertise and self-motivation, consistently achieving and surpassing goals with a focus on strategic improvements and customer support.
Overview
19
19
years of professional experience
Work History
Tool & System Specialist
Nitroset Solid Propellant Fastening System
08.2023 - Current
- Provided exceptional support services to end users by resolving technical issues quickly and accurately.
- Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
- Conducted regular system audits, ensuring compliance with industry regulations and company policies.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
Bus Operator
Metropolitan Transportation Authority
04.2022 - 07.2023
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Outside Sales Representative
Redco Tool & Fasteners
12.2018 - 07.2020
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Outside Sales Representative
Magnum Tool
08.2016 - 10.2018
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Attended trade shows and conferences regularly to increase brand visibility.
- Utilized customer feedback to identify new product opportunities and market trends.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Built relationships with customers and community to promote long term business growth.
Outside Sales Representative
Houboltco Pipe Support & Fasteners
02.2006 - 08.2016
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Generated advertising brochure for vendor use.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
GED -
Sharpstown High
Houston, TX05-1989
Skills
- Hardware troubleshooting
- End-user training
- Operating systems
- Problem-solving
- Self motivation
- Fastener Experince
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Languages
Spanish
Limited Working
Timeline
Tool & System Specialist
Nitroset Solid Propellant Fastening System
08.2023 - Current
Bus Operator
Metropolitan Transportation Authority
04.2022 - 07.2023
Outside Sales Representative
Redco Tool & Fasteners
12.2018 - 07.2020
Outside Sales Representative
Magnum Tool
08.2016 - 10.2018
Outside Sales Representative
Houboltco Pipe Support & Fasteners
02.2006 - 08.2016
GED -
Sharpstown High
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