Armando Morales
South San Francisco,California
Summary
Dedicated Wheelchair Agent at PrimeFlight, skilled in wheelchair navigation and patient assistance. Successfully trained new staff, enhancing team performance and ensuring compliance with safety protocols. Recognized for professionalism and courtesy while providing exceptional service to passengers with mobility challenges, fostering a supportive environment during peak travel times.
Overview
2
2
years of professional experience
Work History
Wheelchair Agent
PrimeFlight
San Francisco, CA
02.2024 - Current
- Operated wheelchair lift equipment to assist passengers with mobility challenges.
- Coordinated timely transportation of passengers to and from aircraft.
- Ensured compliance with safety protocols during passenger assistance processes.
- Assisted in training new staff on wheelchair handling techniques and customer service standards.
- Responded promptly to passenger inquiries, providing clear information and assistance as needed.
- Collaborated with other co-workers agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Education
High School Diploma -
South San Francisco High School
South San Francisco, CASkills
- Disability awareness
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Patient assistance
- Strong organization
- Emergency procedures
- Airline policies
Languages
Spanish
Limited Working
Timeline
Wheelchair Agent
PrimeFlight
02.2024 - Current
High School Diploma -
South San Francisco High School