Armando Moreno
San Diego,CA
Summary
Experience Technician of three years, specializing in restaurant onboarding and implementation for over a year. Acquired proficiency in Salesforce and Excel has facilitated effective operational efficiencies, emphasizing the importance of strong data management skills. This exposure has stimulated an interest in data analytics, which now propels the career trajectory towards this new direction. Utilizing these robust technical skills and a comprehensive understanding of operational data, there lies readiness and enthusiasm to contribute immediately to a data analytics team. The career path is set; the resolve to transition into a data analytics role remains steadfast and immediate.
Overview
1
1
year of professional experience
Work History
Restaurant Onboarding & Implementation
Grubhub
03.2022 - Current
- Led successful integration of over 3,500 restaurants onto Grubhub's platform within single year.
- Used Salesforce to optimize partner management, enhancing communication efficiency by 30%.
- Leveraged Excel for data analysis, producing actionable insights that improved partner satisfaction by 25%.
- Created predictive system in Salesforce, which cut down issue resolution time by 40%.
- Consistently exceeded team targets, achieving a successful onboarding rate of 95%.
Consumer Service Consultant
AT&T
- Expertly resolved complex AT&T account issues, ensuring seamless service and high customer satisfaction.
- Applied Salesforce and OPUS to manage and resolve large account challenges, minimizing service disruptions.
- Swiftly rectified service issues, reducing resolution time by 40%.
- Used Excel for predictive issue detection and preventive measures, enhancing account stability.
- Implemented Salesforce and OPUS tracking system, improving data accuracy and decision-making.
Technician
Apple
- Employed classified Apple software for effective diagnosis and resolution of hardware issues.
- Managed technical issues across all Apple products, boosting customer satisfaction.
- Enhanced troubleshooting processes, reducing resolution time by 30%.
- Leveraged data analytics in hardware issue tracking, enhancing device maintenance and customer experience.
Education
Master of Science - Big Data Analytics
San Diego State University
2024
Bachelor of Arts - Communications
San Diego State University
Associate of Arts - Philosophy
San Diego Mesa College
Skills
- Salesforce CRM Experience
- Account Development
- Understanding of Contracts
- Complex Problem-Solving
Timeline
Restaurant Onboarding & Implementation
Grubhub
03.2022 - Current
Consumer Service Consultant
AT&T
Technician
Apple
Master of Science - Big Data Analytics
San Diego State University
Bachelor of Arts - Communications
San Diego State University
Associate of Arts - Philosophy
San Diego Mesa College