Summary
Overview
Work History
Education
Skills
Timeline
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Armando Moreno

San Diego,CA

Summary

Experience Technician of three years, specializing in restaurant onboarding and implementation for over a year. Acquired proficiency in Salesforce and Excel has facilitated effective operational efficiencies, emphasizing the importance of strong data management skills. This exposure has stimulated an interest in data analytics, which now propels the career trajectory towards this new direction. Utilizing these robust technical skills and a comprehensive understanding of operational data, there lies readiness and enthusiasm to contribute immediately to a data analytics team. The career path is set; the resolve to transition into a data analytics role remains steadfast and immediate.

Overview

1
1
year of professional experience

Work History

Restaurant Onboarding & Implementation

Grubhub
03.2022 - Current
  • Led successful integration of over 3,500 restaurants onto Grubhub's platform within single year.
  • Used Salesforce to optimize partner management, enhancing communication efficiency by 30%.
  • Leveraged Excel for data analysis, producing actionable insights that improved partner satisfaction by 25%.
  • Created predictive system in Salesforce, which cut down issue resolution time by 40%.
  • Consistently exceeded team targets, achieving a successful onboarding rate of 95%.

Consumer Service Consultant

AT&T
  • Expertly resolved complex AT&T account issues, ensuring seamless service and high customer satisfaction.
  • Applied Salesforce and OPUS to manage and resolve large account challenges, minimizing service disruptions.
  • Swiftly rectified service issues, reducing resolution time by 40%.
  • Used Excel for predictive issue detection and preventive measures, enhancing account stability.
  • Implemented Salesforce and OPUS tracking system, improving data accuracy and decision-making.

Technician

Apple
  • Employed classified Apple software for effective diagnosis and resolution of hardware issues.
  • Managed technical issues across all Apple products, boosting customer satisfaction.
  • Enhanced troubleshooting processes, reducing resolution time by 30%.
  • Leveraged data analytics in hardware issue tracking, enhancing device maintenance and customer experience.

Education

Master of Science - Big Data Analytics

San Diego State University
2024

Bachelor of Arts - Communications

San Diego State University

Associate of Arts - Philosophy

San Diego Mesa College

Skills

  • Salesforce CRM Experience
  • Account Development
  • Understanding of Contracts
  • Complex Problem-Solving

Timeline

Restaurant Onboarding & Implementation

Grubhub
03.2022 - Current

Consumer Service Consultant

AT&T

Technician

Apple

Master of Science - Big Data Analytics

San Diego State University

Bachelor of Arts - Communications

San Diego State University

Associate of Arts - Philosophy

San Diego Mesa College
Armando Moreno