Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Koch

Eagle,CO

Summary

Accomplished Implementation & Onboarding Specialist with a proven track record at Innergy, adept at ERP and CRM systems, including HubSpot and Jira. Excelled in project management and client relations, ensuring seamless software integration and tailored solutions. Demonstrated expertise in technical training and development, significantly enhancing client satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

IMPLEMENTATION & ONBOARDING SPECIALIST

INNERGY
04.2024 - 10.2024

Accelerate ERP software integration for architectural millwork clients, coordinating with cross-functional teams to ensure smooth deployment. Manage every phase of implementation, from consultation and system configuration to training and post-implementation support, ensuring tailored solutions that meet client needs.

Key Responsibilities:

  • Lead ERP and CRM system implementations (e.g., HubSpot, Pendo, Jira).
  • Manage project planning, scheduling, risk management, and resource allocation.
  • Build and maintain strong client relationships through effective communication.
  • Oversee system integration, data migration, and technical training.
  • Analyze business processes to develop tailored ERP solutions.

Tools: HubSpot, Jira, Miro, MS Teams, Pendo

Senior Project Manager

VR Cabinetmakers
12.2021 - 10.2024

Skilled Senior Project Manager with extensive experience leading luxury millwork projects. Expert in coordinating with architects, designers, contractors and vendors to deliver custom woodwork for high-end homes, managing budgets, and ensuring on-time delivery.

Experience:

  • Led projects up to $[2]M, overseeing everything from design to installation.
  • Managed cross-functional teams, budgets, and high-quality material procurement.
  • Consistently delivered projects on time and met strict client expectations.

Skills:

  • Project Management, Custom Millwork, Budgeting, Client Relations, Quality Control

Adjunct Instructor Construction Trades

Colorado Mountain College
05.2021 - 06.2022
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
  • Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.

Education

Master of Arts - Technology Education

Michigan State University
Remote
05-2025

Bachelor of Science - Industrial Education

Central Michigan University
Mount Pleasant, MI
12-2010

Associate of Applied Science - Information Technology

Mid Michigan Community College
Mt. Pleasant, MI
05-2007

Skills

  • ERP & CRM Systems Expertise: Proficient in implementing and supporting ERP and CRM systems, including Salesforce, HubSpot, Pendo, Jira
  • Project Management
  • Client Relations
  • Technical Proficiency
  • Training & Development
  • Teaching & Instruction
  • Safety & Compliance
  • Analytical Thinking

Timeline

IMPLEMENTATION & ONBOARDING SPECIALIST

INNERGY
04.2024 - 10.2024

Senior Project Manager

VR Cabinetmakers
12.2021 - 10.2024

Adjunct Instructor Construction Trades

Colorado Mountain College
05.2021 - 06.2022

Master of Arts - Technology Education

Michigan State University

Bachelor of Science - Industrial Education

Central Michigan University

Associate of Applied Science - Information Technology

Mid Michigan Community College
Chad Koch