Armando Orozco
Laurel,MS
Summary
Cultivated dynamic leadership in people management and process enhancement, delivering exceptional client service to support organizational objectives.
Overview
24
24
years of professional experience
Work History
Area Manager
Jackson Hewitt
Laurel, MS
12.2019 - Current
- Directed and mentored administrative and seasonal staff across multiple sites to enhance productivity and service consistency.
- Oversaw recruiting, interviewing, onboarding, and performance management processes to ensure optimal staffing levels.
- Facilitated daily operations during peak periods, ensuring service continuity and compliance with quality standards.
- Oversaw accurate reporting and scheduling to ensure alignment with business objectives.
Store Manager
Honk's General Store
Pocatello, ID
08.2002 - 12.2019
- Oversaw daily store operations, including cash reconciliation, deposits, inventory control, scheduling, and loss prevention.
- Facilitated staff training in customer service protocols and sales practices to enhance store performance.
Education
Associate of Applied Science - Business
DeVry University
Naperville, IL01.2022
High School Diploma -
Century High School
Pocatello, ID01.2006
Skills
- Assisted teams in achieving project goals through effective collaboration Supported project timelines by coordinating tasks among team members Contributed to problem-solving efforts to enhance team performance
- Facilitated training sessions to enhance team skills and knowledge Supported development initiatives to improve staff performance Assisted in creating training materials for effective learning experiences
- Oversaw operations management to enhance efficiency and streamline processes
- Assisted in organizing schedules for team members to optimize productivity Supported workforce planning efforts to align resources with project needs Coordinated with departments to facilitate effective communication regarding staffing requirements
- Assisted in managing budgets and tracking expenses to support financial objectives Collaborated with teams to monitor cost control measures and identify savings opportunities Supported the preparation of financial reports to ensure accurate budget assessments
- Oversaw inventory management processes to ensure optimal stock levels
- Oversaw customer relationship management initiatives to enhance client satisfaction
- Oversaw performance management processes to enhance team productivity
- Assisted in hiring processes by screening resumes and scheduling interviews Supported interview panels by providing necessary materials and coordinating logistics Contributed to candidate evaluation discussions to identify suitable hires
- Spearheaded initiatives to enhance operational efficiency and streamline processes
- Assisted in data entry and analysis using Microsoft Excel Supported team members in creating spreadsheets for project tracking Helped maintain organized records for efficient data retrieval
- Assisted in maintaining accurate financial records Supported monthly reconciliation processes Helped prepare financial statements and reports
Languages
English
Timeline
Area Manager
Jackson Hewitt
12.2019 - Current
Store Manager
Honk's General Store
08.2002 - 12.2019
Associate of Applied Science - Business
DeVry University
High School Diploma -
Century High School