Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Brittany Coleman

Tolono,IL

Summary

Achieved high customer satisfaction through effective retail food service and cashier operations over 15 years. Enhanced security measures and maintained a safe environment as a security officer for two years.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager donuts

Curtis Orchard and Pumpkin Patch
2019.08 - 2024.12

Assisted cider crew in maintaining efficient workflow while pouring gallon and half-gallon containers of cider. Contributed to production of 2000 gallons in a single batch.

Supervised donut production operations to ensure quality and efficiency.

Executed cleaning and assembly of donut hopper to ensure optimal functionality.

Oversaw production of up to 74 batches of donuts during peak season.

Security officer

Clark security
2025.03 - 2025.08
  • Monitored assigned areas to uphold safety and security standards.
  • Led comprehensive vehicle inspections to ensure security compliance.
  • Oversaw maintenance of precise logs for incidents, accidents, and daily activities.

Assistant Manager/ Donut maker

Curtis Orchard
2019.08 - 2024.12
  • Multiple skills with production, manufacturing, and quality control.
  • Operated machinery and equipment to assemble, package, and label products according to production specifications
  • Maintained a clean and organized work area, ensuring compliance with safety regulations
  • Assisted in inventory management by accurately counting and recording stock levels
  • Collaborated with team members to achieve daily production targets within set deadlines
  • Operated commercial donut fryer equipment, ensuring consistent quality and production efficiency
  • Maintained a clean and organized work aoil and operating fryer equipment
  • Maintained a clean and organized work area in compliance with health and safety regulations
  • Trained new employees on proper donut frying techniques and procedures

Security Officer

Andy Frain Services
2023.10 - 2024.09
  • Assisted in training new hires on foot and mobile patrol procedures. Conducted regular patrols to promote safety and security. Supported team efforts in effectively monitoring assigned areas.
  • Executed recovery of stolen merchandise from retail locations while adhering to safety protocols.
  • Oversaw intervention of transaction involving counterfeit currency, ensuring suspect detained until police arrival.
  • Assisted in documenting personal injury reports related to water leaks. Supported project opening and closing procedures. Aided in preparing reports for opening and closing activities.
  • Developed and executed strategies to manage hostile tenant interactions and reduce theft risks.
  • Fostered robust customer relationships to drive loyalty and satisfaction.

Cashier

Road ranger
2022.01 - 2022.09
  • Assisted in stocking products and maintaining store organization. Supported cigarette inventory management and conducted regular counts. Operated weigh station for accurate product measurements.
  • Maintained cleanliness of shower rooms. Assisted customers in resolving issues during service interactions. Handled challenging customer situations with professionalism.

Bartender

Lucky laundry
2021.06 - 2021.11
  • Facilitated engaging experiences for gambling guests.
  • Managed service of alcoholic beverages to enhance guest experience.
  • Oversaw cleaning operations for laundromat area adjacent to bar.
  • Managed bar operations during opening and closing shifts.

Donut Maker

Casey's
2020.02 - 2020.07
  • Served at Casey's for five years, with initial three years starting in 2011.
  • Implemented stock rotation and precise portioning to minimize waste.
  • Streamlined ingredient preparation by cutting, slicing, and washing frequently used items.
  • Ensured customer safety through rigorous food handling practices and meticulous cleaning protocols.
  • Managed cash register operations, ensuring accurate transactions and efficient customer service.
  • Cultivated strong relationships with staff, customers, and vendors to enhance collaboration.
  • Utilized measuring tools to accurately assess material quantities for project requirements.

Education

High School Diploma - G.E.D

Parkland College
Champaign, IL
06.2016

Medical Assisting - Certificate

Parkland college
Champaign, IL
08.2018

Skills

Assisted in resolving conflicts through effective communication techniques Supported team members in managing stressful situations Facilitated discussions to promote understanding and cooperation

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Assisted teams in achieving project goals through effective collaboration Supported project timelines by coordinating tasks among team members Contributed to problem-solving efforts to enhance team performance

Executed store closing procedures to ensure security and compliance with company policies

Directed security oversight initiatives to ensure compliance with safety regulations

Executed counterfeit currency detection protocols to safeguard financial transactions

Oversaw security operations to ensure safety and protection of personnel and property

Oversaw retail security monitoring to safeguard assets and ensure a safe shopping environment

Supported quality assurance processes to maintain product standards Assisted in identifying defects and implementing corrective actions Collaborated with teams to enhance product reliability

Assisted customers in selecting products that meet their needs Supported team members in maintaining store organization and cleanliness Contributed to achieving sales goals through effective product placement

Facilitated resolution of customer complaints to enhance satisfaction and loyalty

Processed retail sales transactions efficiently to enhance customer satisfaction Assisted customers with product inquiries and purchase decisions Maintained accurate cash handling and transaction records

Ensured compliance with food safety regulations and standards

Assisted in lifting and transporting heavy items to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete heavy lifting assignments efficiently

Facilitated conflict resolution processes to enhance team collaboration

Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow

Authored comprehensive reports to convey critical information and insights

Oversaw inventory control processes to ensure optimal stock levels

Assisted customers in identifying product needs Supported sales team in achieving targets through effective communication Contributed to maintaining inventory levels for optimal sales performance

Assisted in managing point of sale systems to streamline transactions Supported team members in troubleshooting technical issues Contributed to training sessions for new staff on system operations

Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules

Executed comprehensive store opening procedures to ensure operational readiness

Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration

Assisted in operating point of sale systems to facilitate transactions Supported team members in troubleshooting system issues to enhance customer service Contributed to training sessions for new staff on system functionalities

Evaluated decision-making scenarios to enhance strategic outcomes

Operated vehicles to ensure timely and safe transportation of goods and passengers

Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making processes

Assisted in identifying and mitigating potential theft risks Supported team efforts to implement loss prevention strategies Contributed to maintaining inventory accuracy and security

Oversaw inventory management processes to ensure optimal stock levels

Optimized scheduling and prioritization of tasks to enhance productivity

Executed fundamental mathematical operations to ensure accuracy in calculations

Oversaw team operations to ensure efficient workflow and productivity

Sales

Certification

  • Driver's License
  • Food Handler Certification
  • Firearms License, 2025-11-01, 2035-11-30
  • PERC Card, 2023-11-01, 2027-05-31
  • AED Certification
  • First Aid Certification
  • Guard Card
  • RMA

Languages

English

Personal Information

  • Driving License: Driver's License
  • Availability: Willing to relocate to: Tolono, IL - Fisher, IL

Timeline

Security officer

Clark security
2025.03 - 2025.08

Security Officer

Andy Frain Services
2023.10 - 2024.09

Cashier

Road ranger
2022.01 - 2022.09

Bartender

Lucky laundry
2021.06 - 2021.11

Donut Maker

Casey's
2020.02 - 2020.07

Assistant Manager donuts

Curtis Orchard and Pumpkin Patch
2019.08 - 2024.12

Assistant Manager/ Donut maker

Curtis Orchard
2019.08 - 2024.12

Medical Assisting - Certificate

Parkland college

High School Diploma - G.E.D

Parkland College
Brittany Coleman