Ashley Birt-Leins
Warsaw,IN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Behavioral Support Specialist
Bowen Health
06.2025 - Current
- Developed individualized behavior intervention plans to address specific client needs.
- Facilitated group therapy sessions to promote social skills and emotional well-being
- Monitored client progress, documenting behavioral changes and recommending adjustments.
- Implemented evidence-based interventions to improve client outcomes and reduce incidents.
- Contributed to a safe and supportive environment by promptly addressing crisis situations and utilizing de-escalation techniques when necessary.
- Collaborated with external service providers to coordinate care, ensuring seamless support for clients across settings.
- Advocated for client needs within the community, connecting individuals with appropriate resources and services.
- Facilitated group therapy sessions to promote social skills development and positive peer interactions among clients.
- Assist patients with ADL skills to transition them into independent living.
PCA Personal Care Assistant
Venture Forthe, Inc
01.2020 - 05.2025
- Assist in daily care.
- Feeding, bathing.
- Wound care-clean and change dressings.
- Super pubic care needs- daily flushing, cleaning and change of dressing.
Social Welfare Examiner
Chautauqua County Humane Society
01.2020 - 01.2021
- Assist individuals in receiving snap benefits.
- Input individuals income information into system database to calculate eligibility.
- Search county property records.
- Search employment records for current employment.
- Help assist in heap program with snap individuals eligible for heap benefits.
- Organize paperwork and keep documents of clients information.
- Keep record in word,and excel programs.
Correctional Officer
Chautauqua County Jail
01.2016 - 01.2018
- Supervise inmates observing there safety and security.
- Making sure rounds were completed every 30 minutes checking on inmates in there cells.
- Overseeing transfer of inmates to rec , booking and different floors.
- Booking in individuals arriving at the jail.
Crew Member
Tim Hortons
01.2015 - 01.2017
- Prepared food and drinks for customers needs.
- Handeled transactions/money cashing customers out.
- Assisted in proper cleaning and sanitation procedures.
Sales
Chautauqua clean n press
01.2014 - 01.2015
- Wash and Press clothing for customers and remove stains.
- Alerations and clothing (hems, zippers, button repairs, hole repairs).
- Sales- call local businesses to bring customers to our business.
- Cash customers out/ money handling.
Front Desk Clerk/ Lounge Attendant
Comfort Inn
01.2013 - 01.2015
- Answere phone calls and assisting customers on scheduling reservations.
- Assist guest with area destinations and attractions.
- Great and interact with customers and help assist with any of there needs questions or complaints.
- Strive to serve the customer and make sure they are satisfied with there stay.
Flight attendant
Colgan Air
01.2006 - 01.2008
- Courteous to customers during the flights.
- Made the flights as comfortable and relaxing for Individuals.
Sales Associate
Joann Inc
01.2005 - 01.2006
- Assisted customers with their crafting needs.
- Directed customers in buying the proper materials to Complete their visions.
Deli Clerk
Tops Friendly Markets
01.2004 - 01.2005
- Prepared customers orders as they arrived at counter.
- Sanitized and tidied work area.
- Stocked cabinets and checked product dates.
Crew Member
Mcdonalds
01.2003 - 01.2004
- Prepared food and drinks for customers needs.
- Handeled transactions/money cashing customers out.
- Assisted in proper cleaning and sanitation procedures.
Education
Associates degree - criminal justice and science
JCC
Jamestown, NY01-2012
Radiology school and basic studies
Trocaire College
Buffalo, NY01-2010
Completed in Flight attendance training
Airline Academy
Daytona Beach, FL01-2007
High School Diploma -
Jamestown High school
Jamestown, NY01-2006
Skills
Demonstrated proficiency in managing multiple tasks simultaneously under tight deadlines
- Verbal communication
- Decision-making
- Task prioritization
- Strategic planning
- Self-awareness
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Documentation skills
Demonstrated proficiency in active listening to enhance communication effectiveness
Facilitated conflict resolution processes to ensure harmonious team dynamics
Demonstrated exceptional problem-solving skills to address complex challenges
Exhibited a professional and courteous demeanor in all interactions
Exhibited a proactive and enthusiastic approach to all tasks
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Demonstrated flexibility and collaboration within diverse team environments
Leveraged advanced computer skills to enhance operational efficiency
Facilitated resolution of conflicts to foster a collaborative work environment
Assisted law enforcement teams in maintaining public safety through active patrols and community engagement Supported investigations by gathering evidence and documenting incidents Collaborated with colleagues to enhance response times and improve service delivery
Assisted in food production processes to support team efficiency Collaborated with colleagues to maintain quality standards in food preparation Contributed to inventory management to ensure adequate supply levels
Cultivated self-awareness to enhance personal and professional growth
Assisted clients in exploring personal motivations and goals Supported individuals in identifying barriers to change Guided discussions to enhance self-awareness and commitment to action
Assisted in resolving conflicts through effective communication techniques Supported team members in managing stressful situations Facilitated discussions to promote understanding and cooperation
Facilitated effective verbal communication to enhance team collaboration
Conducted comprehensive behavioral assessments to evaluate individual performance and development needs
Facilitated effective non-verbal communication strategies to enhance interpersonal interactions
Advocated for mental health awareness initiatives to promote community well-being
Implemented positive reinforcement strategies to enhance team motivation and performance
Facilitated nonviolent crisis intervention strategies to de-escalate potentially volatile situations
Executed data collection and analysis processes to inform strategic decision-making
Demonstrated unwavering commitment to achieving high-quality results in all tasks
Optimized scheduling and prioritization of tasks to enhance productivity
Demonstrated meticulous attention to detail in all tasks and projects
Executed strategic problem-solving initiatives to enhance operational efficiency
Demonstrated proficiency in managing multiple tasks simultaneously under tight deadlines
Timeline
Behavioral Support Specialist
Bowen Health
06.2025 - Current
PCA Personal Care Assistant
Venture Forthe, Inc
01.2020 - 05.2025
Social Welfare Examiner
Chautauqua County Humane Society
01.2020 - 01.2021
Correctional Officer
Chautauqua County Jail
01.2016 - 01.2018
Crew Member
Tim Hortons
01.2015 - 01.2017
Sales
Chautauqua clean n press
01.2014 - 01.2015
Front Desk Clerk/ Lounge Attendant
Comfort Inn
01.2013 - 01.2015
Flight attendant
Colgan Air
01.2006 - 01.2008
Sales Associate
Joann Inc
01.2005 - 01.2006
Deli Clerk
Tops Friendly Markets
01.2004 - 01.2005
Crew Member
Mcdonalds
01.2003 - 01.2004
Radiology school and basic studies
Trocaire College
Completed in Flight attendance training
Airline Academy
Associates degree - criminal justice and science
JCC
High School Diploma -
Jamestown High school