Armando Posada
Harlingen,TX
Summary
Dynamic Shift Manager at Las Vegas Cafe with a proven track record in enhancing team performance through effective training and problem-solving. Skilled in cash handling and customer service, I successfully managed employee schedules and resolved escalated issues, ensuring a seamless operation during peak hours. Committed to upholding high standards and fostering a collaborative workplace.
Overview
7
7
years of professional experience
Work History
Shift Manager
Las Vegas Cafe
08.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
Associate of Science - Biology
Texas State Technical College
Waco, TX08-2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Handling customer complaints
- Inventory control
- Payment processing
- Verbal and written communication
- Shift leadership
- Reporting and documenting
- Customer service
- Problem-solving
- Computer skills
- Staff supervision
Timeline
Shift Manager
Las Vegas Cafe
08.2018 - Current
Associate of Science - Biology
Texas State Technical College
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