Armando Reyes

I perform independent automotive appraisals, Audit Automotive repair estimates. Work with Diminished Value cases, consult with companies regarding industry training (I-CAR) I also consult with companies who would like to acquire OEM Certification and help with audits.

• Supervised daily operations to ensure efficient workflow and maintain high-quality service standards.
• Trained and mentored staff on collision repair techniques and customer service best practices.
• Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
• Managed inventory levels, ensuring timely ordering of parts to support repair schedules.
• Developed and maintained relationships with customers to enhance satisfaction and repeat business.
• Oversaw scheduling for technicians, optimizing resource allocation for maximum productivity.
• Conducted regular inspections of repair work to uphold safety and quality compliance standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.

Prepared Auto Repair Estimates for private and insurance claims

Maintained high standards of Quality control

Serviced Insurance Company DRP Account

Ordered Parts

Taught approx 40 Auto Body Repair Classes

Ordered Class Materials and Props

• Supported student inquiries and technical issues during sessions.

• Evaluated damage estimates to ensure accurate repair assessments.
• Collaborated with insurance adjusters to expedite claims processing.
• Utilized estimating software to generate detailed repair quotations.
• Conducted thorough inspections to identify hidden damages and potential issues.

• Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
• Implemented process improvements to enhance workflow efficiency and reduce downtime.
• Mentored junior staff in repair techniques and customer service best practices.
• Developed training materials to streamline onboarding for new technicians and apprentices.
• Managed inventory levels, coordinating with suppliers to ensure timely availability of parts.
• Analyzed customer feedback to identify areas for service enhancement and satisfaction improvement.

• Directed daily operations to enhance efficiency and optimize resource allocation.
• Implemented strategic initiatives to drive revenue growth and market expansion.
• Mentored management team, fostering leadership development and operational excellence.
• Analyzed market trends to inform product offerings and improve customer satisfaction.
• Streamlined workflow processes, resulting in significant time savings and productivity gains.
• Established performance metrics to monitor departmental effectiveness and accountability.
• Cultivated strong vendor relationships to secure favorable terms and enhance supply chain reliability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.