Armando Rodriguez
San Diego,CA
Summary
Dedicated and customer-focused Member Service Representative, delivering exceptional service to members in a fast-paced financial environment. Skilled in handling account inquiries, processing transactions, resolving issues efficiently, and promoting banking products and services to meet customer needs. Demonstrates strong communication, problem-solving, and organizational skills, with a deep understanding of banking regulations, confidentiality standards, and financial procedures. Committed to fostering trust and building lasting relationships to enhance customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Member Service Representative
San Diego County Credit Union
02.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Retail Salesman
Champs Sports, Chula Vista
06.2022 - 12.2023
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales.
- Boosted sales through effective upselling and cross-selling techniques.
- Conducted product demonstrations to showcase features and benefits, driving purchase decisions.
Education
Finance
San Diego State University
San Diego, CA05-2026
High School Diploma -
Otay Ranch High School
Chula Vista, CA05-2022
Skills
- Bilingual (English/Spanish)
- Leadership Skills
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Critical thinking and problem solving
- Effective Time Management
- Fast Learner
- Customer Service
- Communication Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Member Service Representative
San Diego County Credit Union
02.2025 - Current
Retail Salesman
Champs Sports, Chula Vista
06.2022 - 12.2023
Finance
San Diego State University
High School Diploma -
Otay Ranch High School
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