Armando Rodriguez

Front Desk Associate | LA Fitness

• Provide professional, high-volume customer service to members and guests, addressing questions, concerns, and individual needs with patience, empathy, and clear communication.
• Manage member check-ins, update account information, and navigate computerized systems accurately while balancing multiple front-desk responsibilities.
• Conduct frequent outbound calls regarding outstanding membership balances, communicating account information professionally and assisting members with resolving payment issues.
• Provide basic first aid and wound care when needed, assisting with injuries ranging from minor wounds to a significant laceration while remaining calm and determining when further medical attention is appropriate.
• Respond to unexpected member incidents with composure, sound judgment, and appropriate escalation to management or emergency services when necessary.
• Answer and route incoming calls, assist with inquiries, and coordinate with staff and management to support efficient daily operations.

• Managed 100+ customer transactions per shift in a high-volume food service environment
• Delivered professional customer service in a fast-paced environment while maintaining efficiency and accuracy
• Trained new team members on workflow procedures and operational standards, enhancing team readiness
• Collaborated with team members during peak hours to streamline service and reduce wait times
• Delivered exceptional, professional customer service in a fast-paced environment while maintaining efficiency and accuracy

Pre-Medical Track

Expected Graduation: August 2028

Honors College | Dean’s List | GPA: 3.88

• Honoree of Cambridge Program
• Completed AP course in Psychology
• Completed AP course in Thinking Skills