Lori Rojas
Santa Maria,CA
Summary
I am a dedicated receptionist with excellent experience in customer service. I maintain a professional appearance and demeanor while expertly completing assigned tasks with focus on quality. I am dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Receptionist
First Christian Church
Santa Maria, CA
10.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirm appointments, communicate with clients and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected room rental deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Calculated billings and posted charges to rental room accounts.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Education
Accounting Technology And Bookkeeping
Allan Hancock College
Santa Maria, CA05.2017
Skills
- Greeting and Seating Clients
- Delivery Coordination
- Data Entry and Database Software
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Call Answering and Routing
- Billing and Payment Processing
Timeline
Receptionist
First Christian Church
10.2020 - Current
Accounting Technology And Bookkeeping
Allan Hancock College